Senior Technology Consultant - Endpoint management

Ørsted; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Ørsted is seeking a skilled IT professional to join their Endpoint Management team in Kuala Lumpur. This role focuses on troubleshooting and managing various endpoint technologies to create an exceptional digital workplace for all employees. The ideal candidate will have a strong background in Windows OS management, with experience in tools like SCCM and Intune, contributing to the continuous improvement of the organization's IT infrastructure.

Qualifications

• Extensive experience with Intune and SCCM for deployment and management.
• Proven experience in end-user technology support in enterprises.
• Hands-on experience with PC/laptop hardware and drivers.

Responsibilities

• Perform advanced troubleshooting of PC and SCCM-related issues.
• Ensure high availability and integrity of endpoint management tools.
• Maintain and improve automation scripts for endpoint infrastructure.

Skills

Windows client OS management

Troubleshooting

SCCM

Intune

Automation scripting

Education

Bachelor's degree in computer science

Software Engineering

Information Technology

Tools

ServiceNow

Windows 10

Windows 11

Group Policy Objects (GPO)

Job description

Join us in this role where you’ll support our vision of enabling the digital transformation and globalisation of one of the most sustainable energy companies in the world, establishing an exceptional digital workplace experience for all employees.

Welcome to Digital Workplace IPL
You’ll be part of Endpoint Management team where you, together with your colleagues, will be involved with the Digital Workplace IPL, comprising nine product teams supporting various endpoint, office, and collaborative solution technologies which collaborate to ensure that key deliveries and decisions are met and executed in a timely manner

As a team, we cooperate daily in a diverse, ambitious, and driven global setup of over 50 colleagues with various IT stakeholders to resolve issues related to all endpoint devices used in our organisation

You’ll play an important role in:

• performing advanced troubleshooting of PC and SCCM-related issues, including Windows 10/11 and Group Policy Objects (GPO), utilizing the ServiceNow ticketing system effectively
• ensuring high availability and integrity of endpoint management tools and architecture, including SCCM, BeyondTrust, Adaptiva, MBAM, and Microsoft Intune
• developing, maintaining, and improving automation scripts to monitor and optimize the health of the endpoint infrastructure
• managing WIM files, create and maintain driver packages, and ensure hardware driver certification for enterprise device standards
• operating within SAFe framework, effectively prioritizing and switching between endpoint operations and features in a 24/7 support environment.

To succeed in the role, you:

• have a bachelor’s degree in computer science, Software Engineering, Information Technology, or a related discipline
• have extensive experience in using Intune and SCCM for deployment, updates, upgrades, and change management across domains in medium to large enterprise environments
• have strong expertise in Windows client OS management and troubleshooting, particularly Windows 10 and 11
• have proven experience in designing, deploying, configuring, and supporting end-user technologies in distributed enterprise environments
• have hands-on experience with PC/laptop hardware and drivers, including detailed knowledge of core hardware components and certification processes.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

As an applicant or employee, you may request reasonable work and position accommodation or adjustments via [e-mail].

Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country. We don't take applications or inquiries from external recruiters or agencies into account for this position.