Senior Technical Support Engineer- Dynamics 365 Finance

Microsoft; Kuala Lumpur; On-site; MYR 35,000 - 55,000; Full time

Job summary

A leading company in technology is seeking a support professional for Dynamics 365 Finance. This role involves troubleshooting finance-related issues and collaborating with global teams to enhance user experience and resolve complex challenges. The ideal candidate will possess a strong understanding of finance modules and proficiency in modern programming languages.

Qualifications

• Strong understanding of Dynamics 365 Finance modules.
• Excellent problem-solving and communication skills.
• Proficiency in JavaScript, TypeScript, C#, and .NET technologies.

Responsibilities

• Provide Tier 2/3 support for Finance-related issues in Dynamics 365 Finance.
• Perform advanced troubleshooting using Visual Studio and Azure Telemetry.
• Collaborate with global support teams to resolve complex issues.

Skills

Problem-solving

Communication

JavaScript

TypeScript

C#

.NET

SQL

Azure services

Power Platform

Analysis of logs and traces

Job description

Responsibilities

• Provide Tier 2/3 support for Finance-related issues in Dynamics 365 Finance (Modules like AR, AP, General Ledger, Project Operations, Fixed Assets, Budget, HR, etc.).
• Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure Telemetry.
• Analyze and resolve system problems across Finance modules.
• Collaborate with global support teams to escalate and resolve complex issues.
• Document technical solutions and contribute to internal knowledge bases.
• Participate in onboarding and training sessions for new Finance features.
• Act as a liaison between frontline support and product engineering teams.

Qualifications

• Strong understanding of Dynamics 365 Finance modules.
• Excellent problem-solving and communication skills.
• Proficiency in JavaScript, TypeScript, C#, and .NET technologies.
• Familiarity with Microsoft SQL, Azure services, Power Platform, and Lifecycle Services (LCS).
• Ability to use browser developer tools (e.g., F12 in Edge) to inspect APIs and debug client-side behavior.
• Experience analyzing logs, traces, and reproduction steps to identify root causes in complex environments.
• Accounting knowledge is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.