Senior Technical Support Engineer- Azure SQL DB

Microsoft; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading technology company is looking for a Technical Support Engineer in Kuala Lumpur. You will play a key role in solving complex customer technical problems while collaborating with teams, mentoring peers, and contributing to product improvements through detailed analysis and automation techniques. Candidates should have a strong background in Computer Science or IT, along with extensive experience in SQL Server and technical support.

Qualifications

• 3+ years of technical support or consulting experience, or equivalent.
• Knowledge of SQL language, performance tuning, and Azure Data Migration Services.

Responsibilities

• Investigate and resolve complex customer technical issues.
• Lead readiness programs and mentor others.
• Engage with engineering teams to improve Microsoft products.

Skills

Technical Support

SQL Server

Azure DB

Networking

Active Directory

Scripting Languages

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues, acting as an advisor to the customer, collaborating within and across teams, and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
• Professional Development: You deepen your technical and professional proficiency to resolve complex customer issues through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools to improve Microsoft products.

Qualifications

• Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting, or IT experience, OR 5+ years of relevant experience, OR equivalent experience.
• Experience with Microsoft SQL Server on-premises or Azure DB.
• Knowledge of Microsoft SQL Server 2016/2019/2022 (SQL language, stored procedures, performance tuning, etc.).
• Experience with Azure Data Migration Services and/or SQL Server Data Migration Assistant.
• MS SQL Server DBA experience is a plus.
• Competency with Windows, networking, Active Directory, Clustering, or virtualization.
• Experience managing applications and services through PowerShell, Bash, or similar scripting languages.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks listed may vary depending on your employment nature and country.