Senior Technical Support Engineer

iMin; Puchong; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading technical support company is seeking an experienced professional to provide expert support for Android OS and application issues. The role includes hands-on debugging, system integration, and cross-team collaboration. Candidates should have a solid educational background in computer science, extensive technical skills, and a proactive mindset for customer success.

Qualifications

• Minimum 5 years of experience in Android application/system development.
• Expertise in Android debugging tools and advanced debugging.
• Bilingual proficiency in English and Chinese preferred.

Responsibilities

• Provide expert-level remote and on-site support for Android OS issues.
• Lead end-to-end deployment lifecycle including system setup.
• Conduct technical training and create integration guides.

Skills

Android debugging tools

Java/Kotlin development

C++ development

SDK integration

Hardware troubleshooting

Customer communication

Analytical skills

Education

Bachelor's degree in Computer Science

Master's degree in related field

Android-related certifications

Tools

Android Studio

Node.js

REST APIs

Firebase

AWS

Job description

Key Responsibilities:

Technical Support & Debugging:

• Provide expert-level remote and on-site support for Android OS, application issues, and system integration.
• Perform advanced debugging using tools such as ADB, logcat, dumpsys, and bugreport.
• Resolve hardware-related issues with USB, WiFi, and Bluetooth interfaces.

Field Deployment & Integration:

• Lead end-to-end deployment lifecycle, including evaluation, system setup, and validation at customer sites.
• Perform hands-on testing and debugging across devices, firmware, and third-party modules.
• Support multi-device or cross-platform integrations during live rollouts.

SDK Development & Integration Support:

• Assist customers with integrating company SDKs into Android apps, troubleshooting APIs, and testing SDK compatibility.
• Support internal SDK development with clean interface design, documentation, and release testing.

Technical Enablement & Documentation:

• Conduct technical training, onboarding workshops, and field enablement sessions for customers.
• Create and maintain integration guides, troubleshooting manuals, and SDK usage documentation.

Cross-Team Collaboration:

• Work closely with internal Product, Engineering, and QA teams to relay field issues and improve product reliability.
• Participate in internal feature testing, platform validation, and release readiness reviews.

Working Hours & Travel:

• Shift work (3:00pm-12:00am / 12:00 AM – 9:00 AM) is required to support customers in global time zones.
• Occasional travel for on-site customer support, system deployments, and field testing (estimated up to 10%).

Requirements:

Education:

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
• Master’s degree or Android-related certifications (e.g., AAD) is a plus.

Experience:

• Minimum 5 years of experience in:
  • Android application/system development using Java/Kotlin and C++ (NDK)
  • Advanced Android debugging and log analysis
  • Hardware interface troubleshooting (USB, WiFi, Bluetooth)
  • SDK integration or development for Android apps
  • OTA firmware deployment and recovery flow

Technical Skills:

• Expertise in Android debugging tools: ADB, logcat, dumpsys, bugreport, and shell commands.
• Strong hands-on experience with Android Studio, including Java/C++ debugging and performance profiling.
• Familiarity with Android SDK structure, API integration, versioning, and release lifecycle.
• Understanding of OTA update flow: payload packaging, update validation, recovery mechanisms.
• Experience with web/cloud technologies: Node.js, REST APIs, Firebase, AWS.
• Added Advantages:
  • Scripting in Python for automation/testing
  • Experience with TypeScript in frontend or hybrid mobile frameworks
  • Database experience (e.g., SQLite, MySQL)
  • Understanding of OTA firmware update flows, including packaging, delivery, validation, and rollback
  • Exposure to real-world OTA testing scenarios in collaboration with QA and firmware teams
  • Bilingual proficiency in English and Chinese, to support cross-regional collaboration and customer communication.

Soft Skills:

• Excellent verbal and written communication skills, especially in customer-facing environments.
• Ability to manage multiple priorities independently under minimal supervision.
• A proactive, analytical mindset with a strong commitment to customer success.