Senior Technical Services Manager

AirTrunk; Johor Bahru; On-site; MYR 95,000 - 120,000; Full time

Job summary

A leading technology company, AirTrunk, seeks a Senior Technical Services Manager in Johor Bahru to lead the maintenance of critical data center operations. The role entails overseeing a team, managing vendor contracts, and ensuring compliance with SLAs and safety standards while promoting operational efficiency.

Benefits

Dynamic and collaborative work environment

Career acceleration opportunities

Qualifications

• 8+ years in data centre or facilities engineering operations.
• Proficient in English and Bahasa Malaysia; Mandarin is a plus.
• Knowledge of local statutory regulations and infrastructure systems.

Responsibilities

• Oversee maintenance planning activities and site uptime.
• Lead and mentor Technical Services Managers.
• Manage vendor relationships and contract negotiations.

Skills

Leadership

Vendor Management

Contract Negotiation

Customer-Centric Approach

Effective Presentation Skills

Education

Degree in Electrical/Mechanical Engineering

Trade Background

Tools

BMS

CMMS

CAD

Job description

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Position: Senior Technical Services Manager

Location: Johor Bahru, primarily based in our data centre

Role Overview: You will report to the Operations Director JHB1 and work closely with the Operations team to oversee critical environment maintenance, lead and mentor a team of Technical Services Managers, and manage site facilities providers.

Key Responsibilities:

• Oversee maintenance planning activities
• Lead, mentor, and train a team of Technical Services Managers
• Manage contract and vendor relationships for site facilities
• Coordinate with Building Services Manager on property-related matters

Daily Tasks:

• Ensure 100% site uptime and compliance with SLAs and safety standards
• Plan and coordinate preventive and corrective maintenance
• Manage construction activities and installations
• Review customer capacity and ensure power capacity is maintained
• Maintain operational documentation and compliance with regulations and standards
• Act as primary operational contact for customers and during emergencies
• Oversee commissioning, provisioning, and maintenance activities
• Manage operational metrics, risks, and property inspections
• Promote operational efficiency and continuous improvement

Requirements:

• 8+ years in data centre or facilities engineering operations
• Proficient in English and Bahasa Malaysia; Mandarin is a plus
• Trade background or degree in electrical/mechanical engineering
• Knowledge of local statutory regulations and infrastructure systems
• Experience with vendor management, contract negotiation, and critical metrics
• Familiarity with customer portals, BMS, CMMS, CAD is advantageous
• Strong leadership and team supervision skills
• Customer-centric approach and effective presentation skills

Our Culture:

At AirTrunk, you’ll have the opportunity to accelerate your career while helping shape the region’s digital future. We foster a dynamic, transparent, and collaborative environment where diversity and innovation thrive. We support our team with benefits that empower you to stay energized and engaged.

Note: We do not accept resumes from recruitment agencies. Please do not forward unsolicited resumes, as we are not responsible for any fees incurred.