Senior Technical Project Manager

SWIFT; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned Project Manager to lead diverse projects within the financial services sector. In this dynamic role, you will collaborate with various teams to enhance operational efficiency and mitigate risks. Your expertise will drive project success, ensuring timely delivery and adherence to quality standards. You will also engage with customers, providing essential training and consulting services. This is an exciting opportunity to make a significant impact in a vibrant, multicultural environment where your skills and insights will be valued. Join us to shape the future of financial consultancy and technology!

Benefits

Competitive salary package

Career control and growth opportunities

Support for high performance

Inclusive work environment

Qualifications

• 10+ years in financial services, with strong project management skills.
• Fluent in English and Japanese; knowledge of other Asian languages is a plus.

Responsibilities

• Manage complex projects to meet customer needs and deliver expected outcomes.
• Deliver technical and operational training on products and solutions.

Skills

Project Management

Analytical Skills

Problem-Solving Skills

Collaboration

Technical Skills in Networking

Knowledge of SwiftNet

Communication Skills

Attention to Detail

Education

Bachelor’s degree in Computer Science or IT

Tools

JIRA

Windows Server

AIX

Linux

Job description

About the Role

Swift provides a range of on-site business and technical/supporting infrastructure consultancy services across Swift’s customer base. The Project Manager will work in close liaison with all relevant departments within and across regions to manage projects of various complexities. These consultancy engagements aim at helping our customers to improve their operational efficiency, reduce costs, and mitigate operational risk.
The Project Manager will report to the APAC Head of Project Management. This role will have the daily management of projects of various complexities, as well as engagement with the Business Development teams and the Professional Services teams primarily in APAC. This role will also engage with financial institutions and critical market infrastructures within the financial services community.

What to expect:

1. Project Management
   • Manage projects of various complexities and risk (medium to large size), ensuring effectiveness in meeting customer's needs, and deliver the project's expected outcomes.
   • Assist the internal teams to prepare proposals either based on standardised proposals or customised for more complex offerings.
   • Develop and maintain project plans, ensuring timely delivery within agreed functionality, quality, cost, and performance standards.
   • Monitor, maintain and report to project team, customers, internal stakeholders on the project status on a continuous basis and for the duration of the project.
   • Manage project risks (security, resources, budget, quality) and escalate issues to senior management when appropriate.
   • Work with partners and third parties to deliver a project in a prime contractor or subcontractor role (where work is subcontracted to a third party).
   • Pro-actively control actual status of cost, schedule, quality, and resources versus plans and take corrective action if necessary.
2. Consulting Services Delivery
   • Deliver and implement technical and/or business solutions and provide product-related consulting to our customers.
   • Deliver technical and/or business and operational training on Swift’s products and solutions to our customers.
   • Assist the customer in their technical and/or business readiness or solution onboardings, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project.
   • Provide pre-sales and proposal scoping review support for customer opportunities from a services perspective.
3. Continuous Improvement
   • Foster and participate in Continuous Improvement initiatives by engaging with internal/external stakeholders to enhance customer experience.
   • Update knowledge management databases and document problem management procedures for both existing and new products/services as required.
   • Analyze existing project methodologies to identify inefficiencies and contribute to process improvement.
   • Design and implement process improvements to optimize project delivery and increase team productivity.

What will make you successful:

• Professional background/education: Bachelor’s degree or above in Computer Science or IT related fields, or equivalent experience.
• Minimum 10 years of relevant experience in the financial services industry, preferably in banking and payments businesses.
• Language: Fluent in English and Japanese is a must; any other Asian languages is a plus.
• Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions.
• Proven ability to collaborate and contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently.
• High attention to detail, strong analytical and problem-solving skills.
• Technical skillsets on operating systems, servers, and networking.
• Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities.
• Following additional skills are an asset: Knowledge of Windows Server, AIX or Linux; Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.; Knowledge of Perl, Java, XML, Bash, JIRA; Experience with integration middleware and common messaging technologies; Knowledge in modern integration techniques and technologies, especially Service Oriented Architectures, application server and Web services.
• Domain knowledge and interest in business areas such as payments, or securities is a plus.

What we offer:

• We put you in control of your career.
• We give you a competitive package.
• We help you perform at your best.
• We help you make a difference.
• We give you the freedom to be yourself.

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.