Senior Technical Analyst

3C Deutschland GmbH; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Technical Support Analyst to maintain live applications and resolve client issues. The role involves technical guidance, customer management, and collaboration with IT professionals in a dynamic environment. Ideal candidates will have strong experience with Oracle and SQL databases, and will be committed to continuous improvement in service excellence.

Qualifications

• Experience in a production support environment.
• Client-facing role preferred.

Responsibilities

• Maintaining live applications and managing technical defects.
• Providing excellent customer service and incident management.
• Supporting applications both in managed service and client environments.

Skills

Experience with Oracle and SQL databases

Basic knowledge of Java

Experience with web services

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across various markets, including financial services, healthcare, automotive, agribusiness, insurance, and more.

We invest in people and advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have 22,500 employees across 32 countries. Our headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are seeking a Technical Support Analyst responsible for maintaining live applications, managing technical and functional defects, problems, and changes. The role involves working with hosted and on-prem solutions, collaborating with a team of Technical Analysts, Database Administrators, and other IT professionals to investigate, manage, and resolve client queries. You will support the building, implementation, and maintenance of new client systems, provide guidance and mentorship to team members, and handle technical aspects such as implementation, automation, resiliency, and application security. You will also be accountable for the applications within your domain.

Responsibilities include:

1. Management & Admin
2. Meeting own objectives and providing technical guidance to team members.
3. Collaborating with the Service Operations Manager to improve functions and identify revenue opportunities.

Technical and Functional

1. Understanding end-to-end infrastructure and application ecosystem.
2. Resolving production issues promptly and effectively.
3. Engaging with clients to understand requirements and designing solutions.
4. Researching and designing automated support solutions.
5. Implementing technical service improvements and advising clients on upgrades and new components.
6. Acting as SME for at least one product.

Customer Management

1. Providing excellent customer service and incident management within SLAs.
2. Supporting applications in both managed service and client environments.
3. Investigating production issues and documenting resolutions.
4. Providing out-of-hours support as part of the on-call team.

Knowledge Sharing

1. Mentoring team members for continuous knowledge growth.
2. Staying informed about new technological advances and proposing their adoption.
3. Contributing to continual service improvements and support excellence.

Qualifications

• Experience with Oracle and SQL databases
• Basic knowledge of Java
• Experience with web services
• Previous experience in a production support environment, client-facing role

Additional Information

At Experian, we celebrate individuality and prioritize our people through DEI initiatives, work/life balance, development, and wellness programs. Recognized as a top workplace globally, we are committed to diversity and inclusion. We are an equal opportunity employer and welcome applicants regardless of gender, ethnicity, religion, or ability. If accommodations are needed, please inform us early.

Join us in creating a better tomorrow together.