Senior System Analyst | Corporate Solutions (Human Resource System)

JOB DESCRIPTION

• Participate in projects and provide support for the Human Resource Management System (HRMS) and Time Attendance System (T&A) within the Corporate Solutions section of the Digital Enterprise Solutions department.
• Determine HRMS and T&A application requirements with the following activities:
• Analyze current and future needs, and current practices of business users and stakeholders to identify solutions.
• Collaborate with business stakeholders to understand their needs, objectives, and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear functional specifications for technical teams.
• Provide impact analysis and advisory services.
• Create detailed documentation including business requirements, process flows, Functional Specification Documents (FSDs), use cases, and user stories.
• Plan, schedule, and document new application development and enhancements to existing applications.
• Organize and conduct User Acceptance Test (UAT) sessions with users.
• Identify opportunities for application development improvements and create action plans.
• Provide first-level application support to ensure system availability.
• Troubleshoot application, database, and system issues reported by users to determine root causes and resolutions.
• Collaborate with business owners, digital technology teams (Infrastructure, Network, Security, Application), and vendors in project delivery and BAU operations.
• Examine and implement the best practices in application development and system maintenance.
• Implement processes, development standards, and system improvements to enhance system stability and performance.
• Work with the Strategy Planning & Enterprise Architecture team to define and implement application architecture.
• Conduct periodic project assessments/reviews to ensure adherence to the governance framework, security controls, and architectural standards.

JOB REQUIREMENTS

• Malaysian citizen.
• Pass Malay Language including an oral test at the Sijil Pelajaran Malaysia (SPM) level.
• Possess a Bachelor's Degree in Computer Science, Information Technology, or an equivalent qualification in a relevant field recognized by the Government.
• A minimum of 7 years of relevant experience, particularly in application development and support role in managing HRMS and Time and Attendance system.
• Possess certification in HCM from Oracle or SAP, and hold certification in Business Analysis (e.g., CBAP, CCBA), as advantages.

Technical Skills

• Possess strong knowledge of HRMS modules and functionalities, such as personnel management, learning and development, benefit administration, and performance management.
• Have an in-depth understanding of Time and Attendance system modules and functionalities.
• Familiar with HRMS processes, routing, and approval flows, including recruitment and onboarding, leave management, claims, and payroll processes.
• Have knowledge of Human Resource integration approaches and methodologies with external systems, such as Time and Attendance systems, payment platforms, and other statutory systems.
• Possess a comprehensive understanding of various HRMS modules and their functionalities, including the integration of the Time Attendance System with HRMS.
• Demonstrate working knowledge of project management methodologies and business analysis techniques.
• Experience in designing and developing process flows, user journey and wireframes.
• Experience in integrating apps with enterprise backend systems, databases (MS SQL Server & Oracle), Business Process Management (BPM) or via API (REST).
• Familiar and experienced with Software Development Lifecycles (SDLC), Agile methodologies, DevOps practices, and Continuous Integration/Continuous Deployment (CI/CD).
• Exhibit expertise in the business area and possess strong Human Resource skills to effectively interpret user requirements and issues.

Soft Skill

• Display strong analytical, problem-solving, and critical-thinking skills.
• Must be detail-oriented team players who can interact, communicate and collaborate effectively with cross-functional teams and stakeholders to reach a shared goal.
• Excellent written and verbal communication skills in English and Bahasa Malaysia (BM), with proficiency in English as an added advantage.
• Excellent interpersonal abilities and the ability to perform under pressure to meet tight deadlines.
• Ability to see a task through from assignment to completion with minimal supervision.
• Proactively available for tasks beyond regular hours when needed.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview.