Senior Support Engineer

Critical Manufacturing; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to empower high-performance operations in the rapidly evolving landscape of Industry 4.0. This role involves providing primary support, improving support procedures, and collaborating with internal product teams to troubleshoot complex problems. With a focus on attention to detail and effective communication, you will ensure that customer issues are logged and tracked efficiently. Join a dynamic team in Penang, Malaysia, and contribute to innovative solutions in the semiconductor and electronics sectors. If you are self-motivated and eager to implement best practices in a technology-driven environment, this opportunity is perfect for you.

Qualifications

• 5+ years in application support with strong communication skills.
• Attention to detail and teamwork are essential for meeting deadlines.

Responsibilities

• Provide primary support by dealing with application support requests.
• Improve support procedures and interact with internal teams to resolve issues.

Skills

Application Support

Interpersonal Skills

Communication Skills

Time Management

Attention to Detail

Teamwork

Initiative

Self-motivated

English Proficiency

Tools

SQL Server

Powershell

Bash

Job description

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

In 2023, Critical Manufacturing expanded its footprint to Penang, Malaysia.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

• Application Support - provide primary support by dealing with support requests
• Continuous improvement of support procedures, tools and runtime environment
• Interact with various internal Product teams to troubleshoot and resolve complex problems
• Log and track issues ensuring the customer is kept aware of progress

Requirements

What you must have:

• More than 5 years in application support
• Great interpersonal and communication skills
• Time management, organization and prioritization
• Attention to detail - thorough in work carried out
• Teamwork - working together to meet deadlines
• Initiative - seeking continuous improvement and implementing best practice in technology environment
• Self-motivated and creative in all aspects of your work
• Excellent English skills - spoken and written

What we consider a plus (not mandatory):

• Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
• Experience with SQL Server
• Experience with scripting languages (ex: Powershell, Bash)