Senior Supply Chain Analyst

Boston Scientific; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading medical device company seeks a Supply Chain Manager to oversee order fulfillment, customer service, and inventory management in Malaysia. You will leverage your 5+ years of experience to enhance operational efficiencies and ensure customer satisfaction in a critical role. This position demands collaboration across departments to achieve business objectives and improve processes, all while maintaining high service levels.

Qualifications

• Minimum 5 years in supply chain management, preferably in FMCG or Medical.
• Strong experience in inventory management and customer service.
• Ability to analyze business performance and propose improvements.

Responsibilities

• Manage inventory health and propose improvement activities.
• Oversee customer service and order management.
• Collaborate with commercial teams for order fulfillment.

Skills

Analytical skills

Leadership

Interpersonal skills

Problem-solving

Education

Bachelor's Degree in Supply Chain Management or Logistics

Tools

SAP

Spreadsheets

Visualization tools

Job description

This role will be part of the Supply Chain function within BSC Malaysia. The scope of responsibility includes order fulfillment, customer service, and consignment inventory management within the country, ensuring customer orders and queries are met accordingly. Order fulfillment and consignment management are core competencies of this role. This role requires close collaboration with various functions in the country to delivery country business objectives.

Job Responsibilities

• Responsible for business units’ inventory health and be able to propose improvement activities.
• Responsible for customer service and order management activities (including delivery and returns management)
• Responsible for business units’ inventory management including consignment management, ensuring inventory plan is aligned with business plan through analysis of overall business performance.
• Responsible for supply chain related activities for dealers/distributors under the individual’s care.
• Collaborate with commercial team on advance stock requests, consignment and order fulfillment, capital equipment program management while maintaining established service levels.
• Work with dealers/distributors and troubleshoot any queries raised

Key Activities

• Supervise order team and complete the order processing and billing activities in a timely manner
• Manage used and unbilled products to ensure timely billing to customers
• Working with service providers for timely and accurate delivery of products
• Reduction of slow moving or nonmoving inventory to optimize inventory holding
• Coordination of movement of capital equipment
• Gather customer feedback and propose customer improvement actions
• Participate and provide insights in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
• Participate in local/ regional projects on supply chain process improvements
• Supports the team in any Customer Service-related matters.

Job Requirements

• At least 5 years of working experience in supply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company and experienced in leadership position
• Performance oriented, analytical, and sharp minded
• Excellent interpersonal and communication skills
• Excellent administrative and organizational skills
• Demonstrate good leadership skill and a team player
• Familiarity/Literacy with SAP

Qualification

• At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree
• Speaks and understands English on a Business level
• Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
• Able to recognize and handle any complaints proactively
• Proactively add value to business processes including both internal and external customers
• Familiar with basic analytical tools such as spreadsheets and visualization tools
• Good problem-solving skills
• Ability to work under pressure

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

About the company

Boston Scientific is primarily known for the development of the Taxus Stent, a drug-eluting stent which is used to open clogged arteries.

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