Senior Specialist Digital Workplace

DKSH Group; Kuala Lumpur; Remote; MYR 100,000 - 130,000; Full time

Job summary

A global business services provider in Kuala Lumpur seeks a Senior Specialist Digital Workplace to oversee digital tools and strategies that enhance collaboration and productivity. This role requires strong identity management expertise, proficiency in Office 365, and experience in managing IT infrastructure. Ideal candidates will have a professional degree and 4-6 years of relevant experience, with excellent communication and leadership skills.

Qualifications

• 4-6 years of working experience in IT infrastructure.
• Strong communication skills in local language and English.
• Ability to work independently and in diverse teams.

Responsibilities

• Build, run and maintain digital workplace solutions.
• Manage identity and access management environments.
• Assist in evaluating digital workplace solutions.

Skills

Identity management solutions with Active Directory & Entra ID

Hybrid Identity and Access Management (IAM)

Office 365 functionalities

Virtual desktop infrastructure

Endpoint detection and response solutions

Technical background in IT Infrastructure

Education

Professional degree in Computer Science or Information Technology

Tools

Active Directory

Entra ID

AWS Workspaces

Azure Virtual Desktop

SailPoint

Okta

Job description

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Title: Senior Specialist Digital Workplace

Location:

Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 181138

Description:

Job Summary:

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

Responsibilities

• Build, run and maintain digital workplace solutions.
• Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
• Proven expertise in managing hybrid Identity and Access Management (IAM) environments (Active Directory and Entra ID), with a strong capability to execute the transition towards a cloud-native identity infrastructure by eliminating dependency on traditional Active Directory.
• Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
• Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
• Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
• Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
• Experience in supporting Windows 10 & 11 administration and security patch.
• Hands-on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.
• Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
• Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
• Create and manage project timelines for all digital workplace solutions.
• Assist evaluations for designing digital workplace solutions for supporting global implementation.
• Embrace DKSH’s culture elements – Our purpose, Our values & Our People DNA.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Ensure services provided adhere to service level agreement.
• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Provide knowledge sharing to other Digital Workplace personnel.
• Review and assess platform security compliance to hardening standards.
• Strong ability to analyze and present data to support product & delivery decisions as required.
• Flexible on-call rotations to ensure 24/7 security escalation coverage.
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports

Job Requirement:

• Familiar in numeracy and quantitative analysis skills.
• Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.
• Demonstrate fluency in local language and English, both written and verbal communication skills.
• Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
• Experience in planning & managing IT Infrastructure budget.

Qualifications:

• Professional degree in Computer Science, Information Technology or equivalent.
• At least 4-6years of working experience in IT infrastructure.
• Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
• Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Keep abreast of the latest technologies and technological opportunities.