Senior Specialist - Customer Relationship

TTM Technologies; Penang; On-site; MYR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic professional to enhance customer relationships and drive revenue in the electronic manufacturing sector. This role involves collaborating closely with operations and sales teams to ensure customer satisfaction and operational efficiency. The ideal candidate will possess a degree in a relevant field and have over five years of experience in the industry. With a focus on communication and problem-solving skills, you will play a critical role in managing customer accounts and driving qualification programs. Join a company that values innovation and offers opportunities for career growth and development.

Benefits

Health Check-ups

Housing Allowance

Meal Subsidies

On-site Gym

Company Shuttle

Annual Dinners

Team Building Activities

Qualifications

• Degree or higher in Science, Engineering, or Business Administration required.
• 5+ years in electronic manufacturing industries preferred.

Responsibilities

• Develop customer relationships to understand needs and maximize revenue.
• Coordinate with Operations and Sales teams to support customers.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Data Orientation

Customer Relationship Management

Education

Degree in Science, Engineering, or Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Responsibilities

1. Develop the customer relationship to understand customer needs
2. Meet customer revenue forecasts through maximizing utilization of sites
3. Monitor and drive improvement on key programs and new opportunities
4. Coordinate closely with Operations and Sales teams to support customers from quote to cash
5. Manage loading, backlog, inventory, delivery performance, and flexibility according to customer forecasts & demand
6. Drive customer qualification programs including site qualification, key projects, and new technology approvals
7. Assist with customer site audits and visits

Job Requirements

1. Degree or higher in Science, Engineering, Business Administration, or equivalent
2. More than 5 years of experience in electronic manufacturing industries
3. Experience with international business and managing customer accounts is an advantage
4. Proficiency in Microsoft Word, Excel, and PowerPoint
5. Strong interpersonal, communication, and problem-solving skills
6. Self-motivated, independent, data-oriented, and a good team player
7. Good command of spoken and written English, Chinese, and Mandarin
8. Occasional travel required

Compensation and Benefits

Applicants may be entitled to:

• Mandatory statutory benefits according to laws and legislation
• On-site facilities such as staff dormitory, dining hall, gym, company shuttle, and more
• Health check-ups, shuttle bus, housing allowance (for non-dorm residents), meal subsidies, etc.
• Participation in labor unions, recreational activities, annual dinners, holiday gifts, team building, and social events
• Systematic training, development projects, and career growth opportunities

Export Control Compliance

Must comply with TTM Export Control Policies and applicable laws including ITAR, EAR, and OFAC. Responsibilities include:

• Identifying ITAR-controlled products on the manufacturing floor and understanding access restrictions
• Recognizing foreign visitors by badge differentiation
• Following procedures for bringing foreign visitors into facilities
• Managing export and ITAR requirements for shipments
• Managing vendor approvals for ITAR manufacturing and services

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or veteran status.