Senior Specialist Customer Management

Infineon Technologies AG; Simpang Ampat; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in semiconductor solutions is seeking a Customer Master Data Management expert based in Malaysia. The role involves maintaining data quality and supporting global customer management operations across multiple regions. Ideal candidates will have significant experience in SAP along with strong communication and analytical skills.

Qualifications

• Minimum 5 years experience in SAP SD/Order Management/Customer Master Data.
• Hands-on experience and knowledge in SAP SD/OM module.
• Language proficiency: English, Mandarin; additional languages are a plus.

Responsibilities

• Support daily Customer Master Data operational tasks.
• Handle worldwide responsibility for customer data.
• Prepare reports by collecting and analyzing data.

Skills

Effective communication

Attention to detail

Data quality mindset

Education

Degree in Business, Economics, Statistics/Mathematics, or International Business

Tools

SAP SD

MS Office (Excel)

Job description

Position Summary:
• The individual will contribute to the foundation of success in a range of customer master data maintenance and customer portfolio administration.
• Support Global Customer Management team in Customer Portfolio Management (CPM) & Customer Master Data (CMD) Management related assignments.
• Worldwide responsibilities and customers specifically in AMERICAS region.
• Ensure clean & quality data in the systems/database and Customer Master Data is maintained timely & accurately in the systems or processes.
• Documentation update and preparation of guidelines & processes.
• Support business processes & improvement projects as per assigned.
• This role needs proactively communicates and collaborates with internal customers/stakeholders to analyze business needs and functional requirements.

In your new role you will:

• Support daily Customer Master Data (CMD) & Customer Portfolio (CPM) operational tasks/requests in a timely manner with high service levels within the same time zone.
• Handle worldwide responsibility for Direct and Distributors End Customer data in our Customer Master Data systems & tools (e.g., SAP & CMD Hub).
• Perform Customer Master Data setup & maintenance, changes & updates in all Customer Master Data systems & tools.
• Clarify data inconsistencies reported by internal or external users across all regions worldwide.
• Conduct proactive consistency checks between CMD systems and resolve data inconsistencies with related departments.
• Deliver assigned tasks related to Customer Portfolio, especially on Channel Transfer requests.
• Maintain Direct Customer Master data in SAP-PIF with quality data and high accuracy, ensuring timely creation of new customers (e.g., Sold-To/Ship-To) within the same working day, especially in US time zone.
• Manage Indirect Customer Maintenance in SAP-CRM & Customer Aliasing Table.
• Maintain Golden Main Customers in CMD Hub with daily consolidated cases within the same working day.
• Prepare reports by collecting, analyzing, and summarizing data and trends.
• Support and recommend business process improvements to enhance customer satisfaction and efficiency.
• Assist in defining data scope and objectives, provide preliminary recommendations on data processing applications, and develop business process specifications.
• Prioritize open issues and provide regular feedback on progress and problem resolution.
• Act as backup across regions as needed.

Your Profile
You are best equipped if you have:

• A degree in Business, Economics, Statistics/Mathematics, International Business or related fields.
• Minimum 5 years of experience in SAP SD/Order Management/Customer Master Data.
• Preferred experience in customer master data & customer portfolio management.
• Hands-on experience and strong knowledge in SAP SD/OM module.
• Effective communication and interpersonal skills across all levels.
• Fast learner, well-organized, and professional work behavior.
• Good judgment, sense of urgency, and attention to detail.
• Data-driven with a high mindset for data quality.
• Language proficiency: English, Mandarin; additional languages like Japanese, Korean, or German are a plus.
• Proficiency in MS Office tools, especially advanced/intermediate Excel skills.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions for power systems and IoT, Infineon enables solutions for green energy, clean mobility, and smart IoT. We drive innovation and customer success while caring for our people and empowering them to reach ambitious goals. Join us in making life easier, safer, and greener.
Are you in?
We are committed to diversity and inclusion, welcoming everyone for who they are. At Infineon, we offer a trust-based, open, respectful, and tolerant work environment, providing equal opportunities for all applicants and employees. Our recruitment decisions are based on experience and skills.
Please inform your recruiter if you need any accommodations to participate in the interview process.