Senior Specialist Customer Management

Infineon Technologies; Bayan Lepas; On-site; MYR 60,000 - 84,000; Full time

Job summary

A leading semiconductor company is looking for a skilled professional to manage Customer Master Data operations. In this role, you will ensure data accuracy and improve business processes, contributing to customer satisfaction. This position requires an analytical mindset, proficiency in SAP, and excellent communication skills, suitable for an energetic candidate eager to drive innovation.

Qualifications

• Minimum 5 years' experience in Customer Master Data management.
• Knowledgeable in SAP SD/Order Management.
• Self-starter with hands-on experience.

Responsibilities

• Maintain and update Customer Master Data in SAP systems.
• Clarify data inconsistencies reported by users.
• Deliver reports by analyzing and summarizing data.

Skills

Communication

Interpersonal skills

Data analysis

Attention to detail

Proactivity

Education

Degree in Business, Economics, Statistics/Mathematics

Tools

SAP

MS Office (especially Excel)

Job description

Add expected salary to your profile for insights

Job Description
In your new role you will:

Support daily Customer Master Data (CMD) & Customer Portfolio (CPM) operational tasks/requests in a timely responsiveness manner with high level of service within same time zone.

Worldwide responsibility for Direct and Distributors End Customer data in our Customer Master Data systems & tool (eg SAP & CMD Hub)

Customer Master Data setup & maintenance, changes & update in all Customer Master Data systems & tools.

Clarification of data inconsistencies reported by internal or external users across all regions worldwide

Proactive consistency checks between CMD systems and clarification/clearing of data inconsistencies with related departments

Deliver as per assigned tasks related to Customer Portfolio especially on Channel Transfer requests.

Direct Customer Master Maintenance in SAP-PIF with quality data, high level of accuracy in a timely new customer creation (eg Sold-To/Ship-To) within the same working day (especially US time zone)

Indirect Customer Maintenance in SAP-CRM & Customer Aliasing Table

Golden Main Customers Maintenance in CMD Hub with daily consolidated cases within the same working day.

Prepare reports by collecting, analyzing and summarizing data and trends.

Support and recommend business process improvements projects to improve customer satisfaction and streamline efficiency.

Assists in defining data scope and objectives, provides preliminary recommendations on potential data processing applications, and assists in the development of business process specifications.

Understands the priority of open issues and provides regular feedback on progress and problem resolution.

Act as backup person across the regions as & when needed.

Your Profile
You are best equipped for this task if you have:

Degree in Business, Economics, Statistics/Mathematics, International Business or other related qualifications

Minimum 5 years’ working experience in SAP SD/Order Management/Customer Master Data

Preferred working experience in customer master data & customer portfolio

Self-starter with good hands-on experience & knowledgeable in SAP SD/OM module

Effective communication & interpersonal skills with all levels

Fast learner, well organized & good working behavior

Good judgmental skill & have a sense of urgency and attention to detail at all times

Data driven with high data quality mindset

Language proficiency : English, Mandarin and any additional foreign language would be an added advantage (eg Japanese, Korean or German)

Knowledge MS Office tools especially Advanced/Intermediate Excel skillset

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Unlock job insights

Salary match Number of applicants Skills match

Consumer Electronics Manufacturing More than 10,000 employees

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization & digitalization. As a global semiconductor leader in power systems & loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.

Revenue in fiscal year 2023: more than €16 billion

About 58600 employees worldwide (Sept'23)

69 R&D & 17 manufacturing locations

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization & digitalization. As a global semiconductor leader in power systems & loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.

Revenue in fiscal year 2023: more than €16 billion

About 58600 employees worldwide (Sept'23)

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