Senior Specialist Banking Operations - Payment Asia

Commerz Global Service Solutions; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global service provider based in Kuala Lumpur is seeking a Senior Specialist in Banking Operations to manage payment transactions and investigations. The ideal candidate will have a university degree, 5+ years experience in Banking Operations, and excellent analytical skills. Responsibilities include ensuring timely processing of payments and compliance with regulations. Proficiency in English is required, and knowledge of Mandarin is advantageous. Join a dynamic team committed to operational excellence.

Benefits

Medical benefits

Dental benefits

Customize your own medical benefits

Qualifications

• Minimum 5 years of experience in Banking Operations, especially Payments and Investigations.
• Advanced knowledge of Banking Operations – payment environment preferred.

Responsibilities

• Responsible for the processing and settlement of all domestic and international payments.
• Maintain up-to-date knowledge of governing rules including Anti-Money Laundering guidelines.

Skills

Analytical skills

Proficient in English

Familiar with compliance

Team player

Education

University degree / diploma / tertiary education

Tools

MS Office

CoBa’s systems/applications

Job description

Senior Specialist Banking Operations - Payment Asia

Overview

Possess in-depth knowledge of Banking Operations, specifically with respect to Payment transactions and investigations. Detailed knowledge of payment processes, investigations and related risks.

Responsibilities

• Responsible for the processing and settlement of all domestic and cross-border international payments and remittance services and booking to the bank core system.
• Process and approve transactions within the delegated authority.
• Maintain up-to-date knowledge of governing rules including Anti-Money Laundering guidelines, sanctions regulations and other related policies, both local and international.
• Assume full responsibility for daily activities to ensure transactions are processed timely, accurately, efficiently and within authorized limits.
• Manage day-to-day operations to ensure productivity standards are met in an efficient and effective manner.
• Ensure KPIs are observed and aligned to deliver high quality services to business partners while adhering to SLAs and TATs, maintaining process efficiency, accuracy, productivity, quality and controls.
• Support and assist the Team Lead / Team Head / Management in managing operational risk to prevent losses.
• Follow and support controls, productivity and service enhancement efforts.
• Identify and escalate issues to Team Lead / Team Head as required.
• Communicate effectively with team members and work collaboratively as a team.
• Provide, monitor, track and evaluate transaction volumes, key controls and functional checks; provide daily/weekly/monthly analyses as appropriate to Team Lead / Team Head / other units.
• Participate in system testing to implement global strategy and fulfill business needs when required.
• Support initiatives for the betterment of the organization in collaboration with Team Lead, Team Head and Head of Operations.
• Perform any other duties as assigned by Team Lead / Team Head / Head of Operations.
• Ensure personal performance aligns with department targets.

Key activities / KPI

• Productivity standards (volume, efficiency, accuracy, customer service).
• Operational risk management (errors, policy lapses, losses).
• Process enhancements / initiatives with measurable ROI.
• Support new initiatives, migrations and projects.

Qualifications & Skills

• Formal education: University degree / diploma / tertiary education.
• Specialist knowledge: Sound knowledge of national and international transaction management.
• Minimum 5 years of experience in Banking Operations, especially Payments and Investigations.
• Familiar with compliance, sanctions and regulatory policies.
• Analytical skills.
• Proficient in English (written and spoken); Mandarin is an added advantage.
• Advanced knowledge of Banking Operations – payment environment preferred.
• Proficient in MS Office; familiarity with CoBa’s systems/applications is beneficial.
• Willing to work shift if required and eager to learn.

Characteristics

• Positive attitude; self-driven, hardworking, and a team player.
• Ability to work independently with minimal supervision; capable of working under pressure and meeting deadlines.
• Good interpersonal and communication skills; meticulous and detail-oriented; supports a fair working environment.

Only shortlisted candidates will be contacted

Unlock job insights

Salary match; number of applicants; skills match

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?

Commerz Global Service Solutions (CGSS) (100% owned subsidiary of Commerzbank AG)

Global service provider based in Kuala Lumpur and Penang, Malaysia

With its global expertise and network, CGSS delivers global services and solutions to meet client needs, catering to multiple regions. Visit https://www.commerz-gss.com/ for more details.

Perks and benefits: Medical and Dental; customize your own medical benefits.

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