Senior Specialist Automotive Complaint Management

Infineon Technologies AG; Kulim; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading company in semiconductor solutions seeks a Complaint Management specialist. The role involves resolving customer issues, applying the 8D method, and requires a relevant engineering degree and experience. Join Infineon to contribute to innovative solutions in decarbonization and digitalization.

Qualifications

• 1-3 years of professional experience in Quality or Complaint Management.
• Knowledge in semiconductor production and analysis is an advantage.
• Excellent English language skills.

Responsibilities

• Process incoming customer complaints end-to-end.
• Develop problem verifications and collaborate with global production sites.
• Ensure application of the 8D method and generate reports.

Skills

Excellent communication skills

Mediation skills

Intercultural competence

Solid knowledge of 8D method

Education

Degree in Electrical Engineering

Degree in Physics

Degree in Material Science

Degree in Microsystems Technology

Job description

.

Job Description
In your new role you will:

• Responsible for processing the incoming customer complaints end-to-end for products and customers in the automotive industry
• Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites in solving problems regarding problem solving
• Ensure that 8D method is applied and handle the report generation for our customers
• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes.

Your Profile
You are best equipped for this task if you have:

• Degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding.
• 1-3 years of professional experience in the area of Quality or Complaint Management.
• Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
• Solid knowledge of 8D method and experience in applying to successfully reach customer satisfaction.
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe.
• Excellent English language skills.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.