Senior Specialist – Accounts Receivable and Credit Management

bioM?rieux BV; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global healthcare company in Kuala Lumpur is seeking an experienced professional to manage the OtC process delivery. Responsibilities include ensuring service levels, managing credit risks, and collaborating with stakeholders to drive efficiencies. Candidates should have a relevant bachelor's degree and up to 6 years of experience in OtC processes. The role requires strong analytical skills and the ability to work collaboratively. Fluent English is required, and knowledge of Mandarin and Japanese is a plus.

Benefits

Inclusive work environment

Career development opportunities

Qualifications

• Up to 6 years’ experience in OtC AR processes preferably in a MNC/SSC environment.
• Experience working on regional or global teams.
• Fluent in English; knowledge of Mandarin and Japanese is valued.

Responsibilities

• Deliver services following the agreed Service Level and governance.
• Support training for accuracy and timely work outputs.
• Ensure professional and detailed process and internal control documentation.

Skills

Process improvement

Credit risk assessment

Team collaboration

Analytical skills

Customer service

Education

Bachelor's degree in business administration, Finance, or Accounting

Tools

SAP S/4 HANA

MS Office

Job description

Job Description

Position Responsibilities:

OtC Process delivery:

• Delivery services in accordance with the agreed Service Level, Controls and Governance.
• Help to manage process risk by adhering to policies and internal controls, comply with OTC guidelines, ensuring process and SOX controls are executed in a timely and accurate fashion to ensure our control environment remains robust
• Bring a process improvement focus, supporting implementation of best practices and a project management discipline.
• Collaborate with internal and external auditors to support successful audit results and compliance with US GAAP and company policies.
• Support training, accuracy, and timely delivery of work outputs.
• Engage and initiate with process owners and other ESS FS Center colleagues to help identify opportunities to drive efficiencies through continuous improvement.
• Ensure professional and detailed process and related internal control documentation exits such as global SOPs, Regional Work Instructions etc in coordination with the OtC Global Process Owner & ICC.
• Provide consultative support to our outsource partners in Genpact Dalian and ensure timely resolution of issues
• Resolve escalated queries in accordance with agreed SLAs
• Collaborate cross functionally within the company/vendors/employees to resolve process and/or technical issues across COMET, Athena and associated OtC systems.
• Evaluate customer creditworthiness using financial data, payment history, and external credit report
• Oversee credit risk assessment and approval processes for new and existing customers.
• Establish and maintain credit policies, procedures, and controls.
• Review and approve high-value credit limit requests and escalations
• Drive proactive collection strategies to reduce overdue receivables and bad debt.
• Manage escalations and complex customer negotiations on the collection related matters.
• Ensure accurate and timely reporting of aging, collection forecasts, and risk exposure.
• Lead initiatives to automate and streamline collection workflows
• Ensure accurate and timely application of incoming payments across multiple channels
• Oversee reconciliation of cash receipts with bank statements and customer accounts.
• Resolve high-value or complex unapplied cash issues.

Support Internal Stakeholders:

• Partner with stakeholders to define objectives, align expectations and ensure an “end to end” approach to process change and improvements.
• Ensure 'world-class service' experience for customers, fellow employees, and stakeholders.
• Manage relationships through collaboration, negotiation, and influence.
• Perform a variety of responsibilities within the Order to Cash (OtC) tower as requested

Education & Experience:

• Bachelor’s degree in business administration, Finance, Accounting or other related to OtC.
• Up to 6 years’ experience in OtC AR processes preferably in a MNC/SSC environment
• Fluent in English. Knowledge of Mandarin and Japanese are valued but not a requirement
• Experience in SAP S4 Hana, order fulfilment & letter of credit knowledge are a distinct advantage.
• Experience working on regional or global teams. (Valued: Experience of Launching / Standing up a Shared Service Operations).
• Experience with Internal or External Audit valued.
• Demonstrated experience working in large teams collaboratively.
• Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.
• Demonstrated ability to maintain financial controls.
• Effective training skills and team building capabilities for management of functional tasks within area of responsibility.
• Good project management skills including ability to coordinate and implement complex cross-functional activities.
• Experience with continuous process improvement projects leading to significant time or bottom-line savings.
• Pays attention to details, produces accurate deliverables, and consistently meets deadlines.
• Familiarity with US GAAP preferred.
• Solid financial background with experience in accounting processes valued.
• Proactive style in implementing new processes.
• Experience using SAP R/3 required within OtC space. Valued: experience with SAP S/4 HANA
• Experience working in shared service, regional roles, participation in global initiatives preferred.
• Good communication skills for both written & verbal.

Required Abilities:

• Work under pressure to meet deadlines
• Negotiation and influence and dealing with ambiguity.
• Problem solving and critical thinking.
• Teamwork orientation with Strong customer service and collaboration mind-set
• Process improvement and drive for results.
• Organizational agility and prioritization.
• Assertive Communication and proactivity.
• Deliver efficiencies, compliance, and control through standardization
• Attention to details

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

We are an equal employment opportunity employer and welcome applications from candidates with a diverse background.