Senior Solution Analyst, Enterprise & Broadband Solutions

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative team at a leading telecommunications company as a Senior Solution Analyst. This role offers the chance to manage critical business system changes, ensuring alignment with strategic objectives and quality standards. You'll collaborate with various teams, including sales and IT vendors, to deliver impactful solutions. With a strong focus on project management and business analysis, this position is perfect for those looking to make a significant impact in a fast-paced environment. Enjoy a supportive workplace culture with flexible hours and comprehensive benefits that prioritize your well-being and professional growth.

Benefits

Comprehensive medical benefits

Flexi working hours

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected F&B brands

Qualifications

• 7-8 years of experience in the telecommunication industry.
• Strong background in project management and business analysis.

Responsibilities

• Manage system change requests with a focus on GTM, Sales, and CRM.
• Liaise between internal users and IT vendors for solution confirmation.

Skills

Project Management

Business Analysis

Negotiation Skills

CRM Systems

Billing Systems

Education

Degree in Computer Science

Master's Degree in IT

Degree in Electrical & Electronic

Degree in Telecommunication

Job description

Senior Solution Analyst, Enterprise & Broadband Solutions

Closing Date: 31/08/2025

Senior Solution Analyst, Enterprise & Broadband Solutions

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Job Summary:
To manage business systems change requests with GTM, Sales, and CRM focus. To manage the requirement and implementation phases of system change with internal resources and third-party vendors to deliver the change according to plan, budget, and quality expectations.

Job Responsibilities:

• Project Management and planning of system Change Requests (CR) to meet business objectives and timelines
• Change Analysis and Solution Definition of the System Change Requests that comply with the Division's policies and technical capabilities
• Support Post Production Activities
• Support Cross Functional Projects
• Liaison between internal users and IT Vendors in confirmation of solutions

About You

Job Requirements:

• Degree / Master's Degree in Computer Science / IT / Electrical & Electronic / Telecommunication or equivalent.
• Minimum 7-8 years of relevant working experience.
• Experience in Billing System / CRM / Sales Support Systems
• Project Management & Business Analyst background in telecommunication industry
• Telco IT experience, especially related to systems and products launches
• Strong negotiation skills

What’s Next?

Once you have applied online, our team will review your application, and due to a high volume of applications, only shortlisted candidates will be notified.