Senior Service Excellence Manager (HR/IT) | SLA & BI Dashboards

Aspiro Sdn Bhd; Subang Jaya; In loco; MYR 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexi wellness allowance

Vibrant office environment

Performance-based bonus and allowances

Descrizione del lavoro

Aspiro Sdn Bhd is seeking an experienced service management professional to oversee performance, define SLAs and KPIs, and provide data-driven insights. You will build dashboards, prepare monthly and quarterly updates, and present results to HR or IT stakeholders in Mandarin or English.

The role requires collaboration with delivery teams to drive improvements and manage workload and capacity. Strong Excel, Power BI and PowerPoint skills are essential, along with fluency in Mandarin and English.

Competenze

• 6+ years of relevant experience in service management, service performance, operations, or project or account management.
• Working knowledge of HR services such as payroll, benefits and employee lifecycle, or IT services such as service desk, incident and change management, or application and infrastructure support.
• Strong Excel, Power BI and PowerPoint skills, with the ability to explain data clearly to senior stakeholders.
• Proficiency in spoken and written Mandarin and English.

Mansioni

• Manage service performance for HR or IT: Define and track SLAs and KPIs, flag risks early and raise issues when targets are at risk.
• Investigate missed targets: Identify causes, agree on corrective actions with delivery teams and close actions.
• Build dashboards and performance reports using Excel and Power BI for monthly/quarterly updates.
• Lead service reviews: Present results, risks and improvement plans to function leads and senior stakeholders in Mandarin or English.

Conoscenze

Service management

Performance management

Operations

Project management

Account management

Strumenti

Excel

Power BI

PowerPoint

Descrizione del lavoro

Aspiro Sdn Bhd is seeking an experienced service management professional to oversee performance, define SLAs and KPIs, and provide data-driven insights. You will build dashboards, prepare monthly and quarterly updates, and present results to HR or IT stakeholders in Mandarin or English.

The role requires collaboration with delivery teams to drive improvements and manage workload and capacity. Strong Excel, Power BI and PowerPoint skills are essential, along with fluency in Mandarin and English.