Service Solution Architect

The Weir Group PLC; Petaling Jaya; On-site; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Career development

Global inclusion networks

Sharebuilder scheme

Wellness support

Global teams collaboration

Study support

Job summary

The Weir Group PLC in Malaysia is seeking a Senior SAP CS Specialist to lead end-to-end SAP Customer Service implementations and provide ongoing support within a hybrid, global delivery model. You will drive successful delivery and collaborate with global teams to meet business objectives.

You will partner with business users and architects, applying agile practices to deliver robust SAP CS solutions and ongoing improvements.

Qualifications

• Extensive hands-on SAP CS end-to-end implementation experience.
• Proven SAP CS support experience and application support background.
• Senior-level consulting capabilities with strong stakeholder management.
• Proficiency with Agile methodologies (Scrum/Kanban).

Responsibilities

• Execute SAP CS deliverables aligning with global standards and timelines.
• Collaborate with global SAP design teams to integrate CS with other modules.
• Engage with senior stakeholders to gather requirements and provide updates.
• Participate in Application Managed Support to resolve SAP CS incidents.
• Identify opportunities for process optimization and drive improvements.
• Actively participate in Agile ceremonies to promote transparency and continuous improvement.
• Demonstrate safety commitment and adhere to zero-harm culture.

Skills

SAP CS expertise

SAP CS support

Stakeholder management

Agile methodologies

Tools

Salesforce

CRM platforms

C4C

FSM

Job description

Location

Flexible (Preferred: Malaysia, India, United Kingdom)

Work Arrangement

Hybrid

What We Do At Weir

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact

You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What You’ll Do

• Service Domain Delivery: Execute all assigned deliverables within the SAP Customer Service (CS) domain, ensuring alignment with global standards and project timelines. Daily activities include collaborating with domain leads and support teams to meet design expectations and deliver quality solutions. Success means timely, high‑quality delivery of SAP CS functionalities that meet business needs. Travel may be required occasionally to engage with global teams and stakeholders.
• SAP Design and Integration: Work closely with the global SAP design team to support the development and integration of CS processes with other SAP modules, contributing to a seamless end‑to‑end service solution.
• Stakeholder Collaboration: Engage with senior stakeholders, business users, and architects to gather feedback, provide updates, and ensure solutions align with operational and strategic requirements.
• Application Support: Participate in the Application Managed Support team to resolve incidents and issues related to SAP CS, ensuring system stability and user satisfaction.
• Continuous Improvement: Identify opportunities for process optimization and provide recommendations to enhance SAP CS functionality and user experience.
• Agile Participation: Actively participate in Agile ceremonies including daily stand‑ups, sprint planning, backlog refinement, sprint demos, and PI planning to promote transparency and continuous improvement.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world‑class safety culture.

What You’ll Bring

Must‑haves

• Strong expertise in SAP Customer Service (CS) with full end‑to‑end implementation experience.
• Proven experience in SAP support and application support roles.
• Senior‑level consulting capability with excellent stakeholder management skills.
• Proficiency in Agile methodologies such as Scrum or Kanban.

Nice‑to‑haves

• Experience in the mining industry or related sectors.
• Knowledge of SAP Service Management (SM).
• Exposure to Salesforce, CRM, C4C, or C4S platforms.
• Familiarity with SAP Field Service Management (FSM) is a plus but not mandatory.

Why join Weir?

We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world‑class engineering, materials science expertise, and intelligent automation to deliver innovative end‑to‑end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

• Competitive pay
• Career development and learning support
• Access to global inclusion networks
• Regional and team‑specific benefits
• Sharebuilder scheme
• Wellness support for you and your family
• Collaboration with global teams
• Study support