Senior Sales Support Executive

Kian Group of Companies; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company is seeking a Senior Sales Admin Executive. The role involves managing sales orders, documentation, and coordinating with logistics while participating in process improvements. Candidates should have relevant experience and strong communication skills. Join a collaborative culture offering opportunities for professional development.

Benefits

Medical and Hospitalisation Leave

Training Provided

5 Working Days

EPF/SOCSO

Medical Insurance

Qualifications

• More than 3 years of experience in sales support or sales coordination.
• Proactive and resourceful approach to process improvement.

Responsibilities

• Ensure accurate and timely processing of sales orders and manage customer documentation.
• Liaise with logistics and finance teams to ensure smooth sales operations.

Skills

Attention to detail

Communication

Time management

Problem-solving

Technical proficiency

Analysis

Education

Diploma or Bachelor's degree in Business Administration

Tools

CRM tools

Microsoft Excel

ERP systems

Job description

Fewer than 20 applicants. You still have a chance!

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
• More than 3 years of experience in sales support, sales coordination, or a similar administrative role.
• Strong attention to detail to ensure accuracy in order processing and data management.
• Excellent communication skills – clear, professional, and confident when interacting with customers and internal teams.
• Proven time management abilities to prioritize and manage multiple tasks and deadlines effectively.
• High level of technical proficiency in CRM tools (e.g., Salesforce), Microsoft Excel, and ERP systems.
• Experience in order processing, invoicing, and managing customer documentation.
• Strong problem-solving skills to proactively resolve issues and improve workflows.
• Ability to analyze and generate sales reports (e.g., pipeline, conversion rates).
• Familiarity with logistics coordination and working collaboratively with finance, warehouse, and other internal departments.
• A proactive and resourceful approach to process improvement and supporting sales operations in a fast-paced environment.

Key Responsibilities:

1. Order Processing & Documentation:

• Ensure accurate and timely processing of sales orders.
• Manage invoices, contracts, and customer documentation.
• Respond to customer inquiries and resolve issues.
• Assist sales reps with lead tracking, CRM updates, and follow-ups.

3. Data Management & Reporting:

4. Coordination & Logistics:

• Liaise with logistics, finance, and other teams to ensure smooth sales operations.
• Track deliveries and handle post-sale support.

5. Process Improvement:

• Identify inefficiencies and suggest improvements in sales workflows.
• Opportunities for professional development and career advancement within Kian's collaborative and innovative culture.
• EPF, SOCSO
• Medical Insurance
• 5 Working Days

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• 5 Working Days

Communication Attention to Detail Time Management Technical Knowledge Microsoft Excel Microsoft Word Problem Solving Analysis

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