Senior Sales Executve (Aftersales)

VHR Consultancy; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A regional automation provider in Malacca seeks a Senior Sales Executive to drive business growth in service-based offerings. The ideal candidate will have at least 5 years of sales experience in industrial automation, with a proven track record in selling technical service solutions. Responsibilities include building client relationships, identifying service opportunities, and preparing proposals. An Engineering degree is required. A customer-oriented mindset and strong negotiation skills are essential.

Qualifications

• Minimum 5 years of sales experience in industrial automation or engineering service environments.
• Proven track record in selling aftermarket or technical service solutions to manufacturing or process industries.
• Strong understanding of automation technologies including PLC, SCADA, robotics, or motion control is preferred.

Responsibilities

• Promote and sell industrial automation service solutions to clients.
• Build relationships with decision-makers in client organizations.
• Identify upselling and cross-selling opportunities for service solutions.
• Prepare technical and commercial proposals in response to customer requirements.
• Negotiate contract terms, pricing, and service-level agreements.

Skills

Sales experience in industrial automation

Interpersonal skills

Negotiation skills

Customer-oriented mindset

Problem-solving abilities

Education

Diploma or Bachelor's Degree in Engineering

Tools

CRM tools

MS Office

Job description

Our Client:

A regional automation solution provider with a long-standing presence across Southeast Asia that delivers integrated industrial systems and precision technologies tailored to clients in manufacturing and process industries. It is known for its technical expertise, customer-centric approach, and a strong portfolio of engineering service solutions.

Role Overview:

The Senior Sales Executive plays a key role in driving the business growth of aftermarket and service-based offerings, focusing on industrial automation clients. This role is critical in developing long-term customer relationships, identifying new service opportunities, and providing tailored solutions to increase client uptime and operational efficiency.

Key Responsibilities:

• Promote and sell a full suite of industrial automation service solutions including maintenance contracts, spare parts, upgrades, retrofitting, and field service packages to existing and prospective clients
• Build and maintain strong relationships with key decision-makers within client organizations, including plant managers, maintenance teams, and procurement departments
• Identify upselling and cross-selling opportunities for service solutions throughout the product lifecycle, supporting long-term customer satisfaction and recurring revenue
• Develop strategic account plans and conduct regular site visits to understand customer needs, equipment performance, and potential areas for service enhancement
• Prepare technical and commercial proposals in response to customer requirements, working closely with internal engineering, service, and finance teams
• Negotiate contract terms, pricing, and service-level agreements (SLAs) to ensure mutual business value while adhering to company policies
• Provide accurate sales forecasts, pipeline reports, and market insights to support strategic planning and sales target achievement
• Participate in trade shows, customer seminars, and industry networking events to enhance market visibility and generate new service leads
• Monitor competitors’ service offerings and pricing strategies to maintain market competitiveness and propose improvement initiatives internally
• Ensure seamless coordination with service delivery teams to track project timelines, customer feedback, and post-service support for continuous improvement

Qualifications:

• Diploma or Bachelor's Degree in Engineering (Electrical, Mechanical, or Mechatronics) or a related technical field
• Minimum 5 years of sales experience in industrial automation or engineering service environment
• Proven track record in selling aftermarket or technical service solutions to manufacturing or process industries
• Strong understanding of automation technologies including PLC, SCADA, robotics, or motion control is preferred
• Excellent interpersonal, communication, and negotiation skills to influence stakeholders at all levels
• Customer-oriented mindset with strong problem-solving abilities and a proactive attitude
• Proficient in using CRM tools, MS Office, and technical proposal preparation
• Willingness to travel regionally and conduct frequent client site visits

Note: Only shortlisted candidates will be notified.