Senior Sales Engineer

MYFutureJobs; Bintulu; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading engineering company in Bintulu, Sarawak, is looking for a Senior Sales Engineer. This role involves managing customer relationships, identifying growth opportunities, and ensuring client satisfaction. The ideal candidate should have a degree in engineering and at least 5 years of relevant experience. Strong communication skills in English and Bahasa Malaysia are essential, along with proficiency in Microsoft Office and project management.

Qualifications

• Minimum 5 years of experience in relevant industry.
• Strong computer literacy and positive attitude.
• Ability and willingness to travel.

Responsibilities

• Build and maintain strong customer relationships.
• Identify upsell opportunities and develop retention strategies.
• Monitor customer satisfaction and act as an advocate.
• Develop strategic account plans.
• Stay informed about industry trends and share insights.
• Maintain accurate records of sales activities.
• Provide reports on sales performance and market trends.
• Adhere to compliance and ethical standards.

Skills

Microsoft Office

Project Management

Process control knowledge

Field instrumentation

Communication skills (English)

Communication skills (Bahasa Malaysia)

Time Management

Presentation Skills

Problem Solving

Education

Degree in Control & Instrumentation/Computer Engineering/Electronic/Mechatronics

Job description

Position: Senior Sales Engineer

Department: Business Development Unit

Location: Bintulu Sarawak

Company: Foxboro (M) Sdn. Bhd (MYFuturejobs Client)

Foxboro (Malaysia) Sdn. Bhd. markets a range of control systems for most industries from our intelligent automation products to instrumentation and SCADA systems. Foxboro (Malaysia) Sdn. Bhd’s employees support Foxboro’s entire process control products including Design, Engineering, Fabrication, Integration, Commissioning, Training and Maintenance.

Job Descriptions:

1. Customer Relationship Management

• Build and maintain strong, long-term relationship with key customers

• Serve as main point of contact for existing clients, addressing their needs and concerns promptly

2. Account Growth and Retention:

• Identify opportunities to upsell and cross-sell additional products and services to existing customers

• Develop strategies to retain key accounts and minimize customer churn

3. Client Satisfaction and Advocacy:

• Monitor and ensure high levels of customer satisfaction

• Act as a customer advocate within the company, ensuring that the client needs and expectations are understood and met

4. Strategic Account Planning

• Develop and implement strategic account plans to achieve business objectives and drive customer growth

• Collaborate with internal teams, including proposal, marketing, and product development, to align efforts with customer needs

5. Market and Industry Insights:

• Stay informed about industry trends, market conditions, and competitive activities

• Share relevant insight with customers to help them achieve their business goals

6. Reporting and Documentation:

• Maintain accurate records of sales activities, customer interactions, and project status. The information’s shall be captured in MD365 CRM

7. Reporting and Documentation:

• Maintain accurate records of sales activities, customer interactions, and project status. The information’s shall be captured in MD365 CRM

• Provide regular reports on sales performance, market trends, and customer feedback. The progress updates will be presented during the Weekly War Meeting every Monday.

8. Compliance and Ethics:

• Adhere to company policies, industry regulations, and ethical standards in all business dealings

• Ensure that all sales activities comply with relevant laws and regulations

Job Requirements :

1- Degree in Control & Instrumentation/ Computer Engineering/ Electronic/ Mechatronics.

2- At least 5 years experience in relevant industry

3- Skills in Microsoft Office, Project Management.

4- Strong knowledge of process control and field instrumentation

5- Strong written & verbal communication skills in English & Bahasa Malaysia; Time Management; Presentation Skills; Problem Solving.

6- Computer literate, positive attitude, willing to travel, strong team player with strong interpersonal skills.

Send your CV to: [e-mail]

or

Apply thru MYFutureJobs Link: https://candidates.myfuturejobs.gov.my/search-jobs?jobId=9d783e1e71804b63807da9bf1e998a5d