Senior Sales Account Manager – Telco & Enterprise Accounts

IX Telecom; Sepang; On-site; MYR 200,000 - 250,000; Full time

Job summary

IX Telecom is seeking a Senior Sales Account Manager to enhance domestic wholesale business across Malaysia. In this strategic leadership role, you'll leverage your expertise with telecommunications and data-driven solutions to deliver tailored strategies that meet client needs. You will engage with stakeholders at all levels and drive significant business outcomes in a dynamic environment.

Qualifications

• 5–8 years of experience in B2B sales or account management in telecom/tech.
• Experience in Malaysian domestic carrier wholesale landscape is a must.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Manage domestic wholesale business, local carriers, ISPs, and enterprise clients.
• Develop comprehensive account strategies and solutions aligning with client needs.
• Lead customer-facing engagements and manage revenue targets.

Skills

Solution-selling

Negotiation

Communication

Analytical skills

Customer awareness

Education

Bachelor’s Degree in Telecommunications

MBA

Tools

CRM

Job description

Lead with Strategy. Drive Regional Impact. Build the Future of Connectivity.

At IX Telecom, we’re not just building networks but empowering industries across 200+ countries with intelligent connectivity, data-driven solutions, and world-class managed services. As a Senior Sales Account Manager, you’ll manage domestic wholesale business - local carriers, ISPs, and enterprise clients.

This isn’t a conventional sales role — it’s a strategic leadership opportunity where your decisions will shape business outcomes. You’ll work closely with executive stakeholders, craft innovative commercial strategies, and deliver scalable solutions rooted in analytics, foresight, and long-term value.

If you’re someone who thrives in complexity, communicates with purpose, and delivers with precision, this is where your next leadership chapter begins.

Join a company that’s resilient, ready to scale, and built for global impact.

Key Responsibilities

Act as the trusted advisor and single point of contact for assigned telco/enterprise clients.

Develop comprehensive account strategies and solution plans that align IX Telecom’s services with client needs.

Lead customer-facing engagements to diagnose issues, propose outcomes, and align commercial strategy with client goals.

Build a long-term business roadmap for each strategic account.

Leverage CRM insights and sales data to drive decision-making, forecasting, and pipeline prioritisation.

Translate usage trends, opportunity gaps, and historical data into strategic actions and cross-sell opportunities.

Maintain high data hygiene in CRM and ensure pipeline health exceeds a 3x coverage ratio.

Own and achieve quarterly and annual revenue and margin targets.

Lead all commercial activities, including proposal generation, pricing strategy, negotiations, and renewals.

Cultivate relationships across decision-making levels – operational to executive.

Conducted quarterly business Reviews (QBRs), executive updates, and strategic roadmap sessions.

Demonstrate excellent attitude, professionalism, and customer awareness at every interaction.

Align with pre-sales, delivery, marketing, and finance to ensure a cohesive customer experience.

Provide feedback on customer trends to guide solution development and portfolio enhancement.

Qualifications & Experience

Bachelor’s Degree in Telecommunications, Business, or a related field. An MBA is an advantage.

5–8 years of experience in B2B sales or account management, preferably in the telecom/tech sector.

Experience in a Malaysian domestic carrier wholesale landscape is a must.

Proven track record of managing strategic enterprise accounts and meeting sales quotas.

Strong understanding of telco products, connectivity, cloud services, and managed solutions.

Highly analytical, confident in using CRM data for business decisions.

Excellent solution-selling, negotiation, and communication skills.

Fluent in Bahasa Malaysia and English (spoken & written).

Professional demeanour, strong business ethics, and deep customer empathy

Willing to travel and attend high-level meetings as needed.

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a sales account manager? Do you have experience in a sales role? Are you willing to travel for this role when required?

Telecommunications & Internet Service Providers 11-50 employees

IX Telecom is a Global Virtual Network Operator (VNO). Our services are currently available in more than 200 countries. We have partnership and collaboration with most providers worldwide ranging from local telecom companies to global providers. We do not own physical infrastructure but we invest in a global partnership of strong and reliable telecommunication service providers and system integrators. Currently we have presence in most countries around the world and we have access to their technology, knowledge and expertise of the local market.

IX Telecom is a Global Virtual Network Operator (VNO). Our services are currently available in more than 200 countries. We have partnership and collaboration with most providers worldwide ranging from local telecom companies to global providers. We do not own physical infrastructure but we invest in a global partnership of strong and reliable telecommunication service providers and system integrators. Currently we have presence in most countries around the world and we have access to their technology, knowledge and expertise of the local market.

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What can I earn as a Sales Account Manager