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Senior Retail Assistant (Queensbay Mall)

Muji Malaysia Sdn Bhd

Penang

On-site

MYR 100,000 - 150,000

Full time

Today

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Job summary

A leading retail company in Malaysia is seeking a retail staff member to assist in achieving sales targets and ensuring customer satisfaction. The role involves daily operational responsibilities including cashier handling, inventory control, and staff training. Candidates should have at least an SPM and a passion for the retail industry, along with experience in customer interaction and teamwork. This is an on-site position located in Penang, Malaysia.

Qualifications

Minimum SPM with 1 – 2 years of retail experience will be an added advantage.
Positive and passionate about the retail industry.
Good at interacting with customers.
Articulate and outgoing individuals preferred.
Result-oriented and a good team player.
Must be Malaysian.

Responsibilities

Assist in achieving sales targets and implement promotional plans.
Conduct daily briefings and ensure merchandise is well displayed.
Handle cashier operations and ensure accuracy in cash handling.
Address customer queries and create a pleasant shopping atmosphere.
Monitor inventory levels and ensure proper stock handling.
Conduct staff training and promote teamwork.

Skills

Customer interaction

Team collaboration

Sales target achievement

Detail-oriented

Education

SPM (Sekolah Menengah Pertama)

Job Responsibilities

Planning

To assist effectively and efficiently by achieving the sales target set
To ensure action taken in all promotional plans
To provide constructive idea for increasing revenue
To make recommendations for slow moving merchandises
To assist in scheduling the Junior staff duties

Routine / Daily on Sales Floor

To assist in conducting daily briefing on sales achievement / budget, product launch and promotions, etc.
To ensure all POP signage are requested with correct information and stock are being displayed well with the correct price
To guide and ensure the team member as follow:
Daily Routine
Daily / weekly housekeeping
Personal grooming staff
To check and follow up action of GOODS with expiry date (Health & Beauty / Food)
To ensure valued merchandise are secured with senor tag, especially Garment department
To ensure and maintain the visualize merchandise standard as accordance in MujiGram
To ensure the instruction being carried out according to the Weekly action plan
To ensure work area are adhere to the safety standards as required
To guide and ensure staff abiding to the store rules and regulation

Cashier Handling

Effective and efficient cashiering handling procedure
To check and ensure the accuracy of the daily cash float
Deposit reconciliation and delivery of deposits to bank through Cisco’s

Customer Service

To handle customer queries, feedback and complaints
To create pleasant shopping atmosphere for customer
To actively motivate the Junior staff to take initiative in greeting the customer

Received/Delivery Inventory Control Ordering

To report faulty or broken merchandise
To ensure daily replenishment being carried out
To provide each individual department in charge with stock listing report so as to ensure all available stock are being displayed
To monitor stock level and check that all transfer are done correctly
To ensure stock are properly displayed and kept in good condition
To monitor on fast and slow moving stock
To check and ensure that stock receive in correct quantities and promptly reported on any discrepancy or damaged
To ensure stock sold by first in first out basic

Staff Training