Senior Restaurant Manager

Sunway Hotels & Resorts; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Senior Restaurant Manager for their prestigious Gordon Ramsay Bar & Grill. This role is pivotal in driving operational excellence and enhancing guest experiences while ensuring financial performance and maintaining high service standards. The ideal candidate will possess significant experience in high-end restaurant management and a passion for culinary excellence, contributing to a prestigious dining environment.

Benefits

Comprehensive medical and dental coverage

Opportunities for career development and advancement

Generous leave entitlements

Discounts on hotel stays and dining

Social and team-building activities

Qualifications

• Minimum 5-8 years of experience in restaurant management.
• Strong financial acumen and experience in budgeting.
• Exceptional leadership and communication skills.

Responsibilities

• Oversee daily restaurant operations ensuring service excellence.
• Lead front-of-house team to deliver exceptional guest experiences.
• Assist in developing budgets and monitor financial metrics.

Skills

Restaurant operations

Financial analysis

Leadership

Guest experience

Communication

Team motivation

Proficiency in restaurant management software

Education

Bachelor's degree or Diploma in Hospitality Management

Tools

Restaurant management software

Point-of-sale systems

Microsoft Office Suite

Job description

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Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park.

Job Summary:

The Senior Restaurant Manager at Gordon Ramsay Bar & Grill has overall responsibility for the operational and financial performance of the restaurant. This senior leadership position involves managing day-to-day operations, ensuring exceptional guest experiences, service excellence and driving business growth. The Senior Restaurant Manager will lead a dynamic team, implement exemplary standards of service, and collaborate with kitchen and front-of-house staff to maintain the excellence associated with the Gordon Ramsay brand.

Considering non-Malaysian candidates

Responsibilities:

Oversee and manage all aspects of daily restaurant operations to ensure service, cleanliness, and efficiency meet the highest standards.

Uphold Gordon Ramsay’s brand by maintaining consistent quality, presentation, and service across all food and beverage offerings.

Lead the front-of-house team to deliver exceptional guest experiences, promptly handling feedback and ensuring satisfaction.

Collaborate with the kitchen team to ensure smooth coordination and alignment on menu execution.

Assist in developing budgets, monitor key financial metrics such as sales, labour, and cost control to support profitability goals.

Recruit, train, and evaluate team members while fostering a culture of excellence, teamwork, and high performance.

Work with the marketing team to execute campaigns, enhance the restaurant’s online presence, and support promotional initiatives and community engagement.

Ensure strict compliance with health, safety, hygiene, and licensing regulations through regular inspections and enforcement of policies.

Maintain a professional image at all times, actively contribute to departmental training, and develop strong relationships with internal teams, partners, and stakeholders.

Remain flexible to departmental changes and carry out any additional tasks assigned by the leadership team in line with Sunway Values and standards.

Requirement:

Qualifications

Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.

Experience

Minimum of 5-8 years of experience in restaurant management, with a proven track record of success in a high-end or fine dining establishment.

Skills

Extensive knowledge of restaurant operations, including front-of-house and back-of-house functions.

Strong financial acumen and experience in budgeting, financial analysis, and cost control.

Exceptional leadership and communication skills, with the ability to motivate and inspire a diverse team.

Passion for delivering exceptional guest experiences and upholding the standards of a renowned chef's brand.

Proficiency in restaurant management software, point-of-sale systems, and Microsoft Office Suite.

Job Type: Full-time

What we offer

At Sunway City Kuala Lumpur Hotels, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive medical and dental coverage
- Opportunities for career development and advancement
- Generous leave entitlements and work-life balance initiatives
- Discounts on hotel stays and dining at our restaurants
- Social and team-building activities to foster a positive company culture

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a restaurant manager? Do you have customer service experience?