Senior Reliability Operations Engineer — Robotics

Serve Robotics; Penang; On-site; MYR 180,000 - 240,000; Full time

Job summary

Serve Robotics is seeking a Senior Reliability Operations Engineer to lead regional incident response for robotic and cloud systems. You will coordinate investigations, develop runbooks, and drive automation projects in collaboration with product engineering and SRE teams.

You will also own the incident lifecycle, craft clear communications, and improve detection and response through automation and documented processes. Weekend on-call rotation is required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• 5+ years of experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or related field.
• Experience owning or participating in Tier 2/3 investigations, including triage, log analysis, and structured escalation.
• Experience supporting distributed systems or cloud-hosted services.
• Hands-on incident response experience.
• Strong proficiency with Linux for diagnostics and troubleshooting.
• Experience writing and maintaining runbooks, automations, and workflows.
• Ability to read metrics, logs, and traces using Grafana/Prometheus, GCP Monitoring, OpenTelemetry.
• Familiarity with GCP and basic debugging and permissions.
• Ability to follow documented procedures and escalate when needed.
• Understanding of CI/CD and microservice dependencies.
• Proficiency with Jira or similar incident-tracking platforms.
• Excellent communication during high-pressure incidents.

Responsibilities

• Lead regional incident response during daytime hours, coordinating investigations and centralized communication.
• Respond to escalations from Tier 1 using runbooks, logs, and diagnostics to remediate or escalate.
• Develop and update runbooks, workflows, and operational documentation across teams.
• Write and maintain automation scripts to speed remediation and reduce manual work.
• Use Grafana/Prometheus, Google Cloud Monitoring, and OpenTelemetry to detect issues and improve monitoring.
• Act as central communication point during active incidents and route to the right stakeholders.
• Collaborate with reliability and product teams to share insights and improve processes.
• Participate in a weekend on-call rotation to maintain production coverage.
• Establish operational best practices and foundational reliability capabilities.

Skills

Linux

Incident response

Runbook automation

Grafana/Prometheus

Google Cloud Platform

OpenTelemetry

Jira/JSM

PagerDuty

Communication under pressure

Cross-team collaboration

Education

Bachelor’s degree in CS/IT/Engineering

Tools

PagerDuty

Opsgenie

Jira Service Management

Job description

Serve Robotics is seeking a Senior Reliability Operations Engineer to lead regional incident response for robotic and cloud systems. You will coordinate investigations, develop runbooks, and drive automation projects in collaboration with product engineering and SRE teams.

You will also own the incident lifecycle, craft clear communications, and improve detection and response through automation and documented processes. Weekend on-call rotation is required.