Senior Quality Manager Complaint Management

Infineon Technologies; Malacca City; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in semiconductor solutions seeks a Senior Quality Manager for Complaint Management to oversee global quality processes. The role involves leading initiatives to reduce customer complaints and improve satisfaction, requiring a degree in engineering and significant experience in the automotive sector. The ideal candidate will have strong leadership skills, a clear communication style, and a readiness to engage with international teams.

Benefits

Commitment to diversity and inclusion

Qualifications

• Minimum 7 years proven experience in Complaint Management.
• Experience in leading 8D problem-solving teams.
• Willingness to travel internationally.

Responsibilities

• Act as global lead for the Complaint Management business process.
• Present Backend Customer Complaint Quality situation to management.
• Drive Customer Read Across activities in Backend.

Skills

Leadership

Communication

Problem Solving

Interpersonal skills

Cultural Sensitivity

Education

Degree/Master in Engineering

Tools

Microsoft applications

Big data analytics tools

Job description

Senior Quality Manager Complaint Management

Act as global lead for the Complaint Management business process at Infineon Backend worldwide

Job Description

In your new role you will:

• Act as global lead for the Complaint Management business process atInfineon Backend worldwide
• Actively execute the Complaint Management business process to achieve operational targets and conformance to our Quality Management System
• Contribute to achievement of Backend Quality targets worldwide such as reduction of overall number of customer complaints, production stability, 8D turn around time, 8D assessment rate and customer satisfaction
• Present Backend Customer Complaint Quality situation and related KPIs to Backend Management
• Owner of the Backend QM business process for critical 8D sharing. Organize and host sharing sessions and control the implementation of corrective and preventive actions
• Close interaction with the local Complaint Management experts in the Backend sites
• First contact partner for the Divisions and Corporate Headquarter
• regarding the Complaint Management business process, top defect mode sand running major improvement projects in Backend
• Backend representative in Infineon-wide Complaint Management Process Leader Group to discuss/align Complaint Management related issues and improvements
• Support preparation of critical customer meetings and participate as Backend representative to explain Backend Quality strategy and improvement initiatives
• Collaborate with Quality Customer Interfaces worldwide to increase effectiveness and efficiency of Complaint Management efforts
• Develop input for Customer Quality improvement strategy based on internal assessments and customer feedback
• Seek opportunities for continuous improvement and optimization of the Complaint Management Business process and Backend Quality performance
• Drive Customer Read Across activities in Backend together with Infineon’s Automotive Division
• Benchmarking Backend sites for Complaint Management process performance (learn from Best site)
  
  

Your Profile

You are best equipped for this task if you have:

• Degree/Master in Engineering (Mechanical, Electronic, Electrical,Material, Manufacturing), Physics or a related discipline
• Good knowledge of Quality Management System standards (ISO 9001, IATF16949)Minimum 7 years proven experience in Complaint Management in the Automotive Industry incl. leading of 8D problem solving teams and presenting results to customers
• Strong leadership ability, team-orientated and self-motivated.
• Experience to present to customers , how to handle customers’ expectation / cultural difference
• Good moderation skill between Internal /External stakeholders
• Good communication, inter-personal skills, cross cultural experience would be added advantage
• ,,High level of work ethics, integrity, and professionalism
• Willingness to travel internationally and availability for business trips as required (Asia, Europe, America
• Proficiency in use of Microsoft applications (e.g. Excel,Power-point, etc) & Big data analytics tools
  
  

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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