(Senior) Quality Manager

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add a Quality Manager to our global team.

OVERVIEW:

Assists the global Quality & ME SVP, Quality Director in supplier quality management and supplier development.

LOCATION:

Johore, Malaysia

Here are some of the EXCITING things you’ll get to do:

• Work smart, challenge and be challenged, make a positive impact on the team, maintain clear and clean operations, and be proactive.

Accountabilities:

Essential Functions

• Manage and supervise a team of Quality engineers and Inspectors.
• Coordinate with suppliers to achieve 99% FPY and maximum output on day 1 of mass production.
• Implement all CARs generated from PSI, customer returns, Life Tests, Line Audits, LA audits, Customer factory Audits, and other Corrective Action Requests.
• Work with suppliers to develop an environment conducive to the establishment and continual improvement of Quality.
• Drive supplier continual improvement, regularly review supplier CIP, Kaizen, and lessons learned.
• Conduct factory audits, independent audits, and supplier maturity assessments to enhance overall supplier quality management.
• Lead PSI activities and analyze Lot Rejection and Yield data to improve product quality.
• Lead Product Failure Analysis and drive Corrective Actions.
• Participate in product/material reworks and disposition recommendations.
• Involve in new project processes and perform manufacturing readiness reviews.
• Participate in NPD process, prepare Quality Plans, PSI inspection instructions, EB Sample Audits, and necessary PRRA documents.
• Determine CTQ parameters, perform Process Capability Studies, and drive pFMEA to improve product quality.
• Participate in ECN and deviation implementations with engineering teams and suppliers.
• Participate in Retailer Factory Assessment Audits and testing with suppliers.
• Ensure a safe working environment for subordinates.

Additional Responsibilities

• Facilitate, coordinate, and lead suppliers to improve product quality.
• Collaborate with suppliers and internal departments to achieve 99% FPY and maximum output at day one of mass production.
• Work closely with Boston and China QA/testing teams to implement product safety, customer returns, and customer experience initiatives in suppliers’ facilities.

Attributes and Skills

• Supplier qualification, assessment, and audit skills.
• Supplier development expertise.
• Proficiency in 5 Whys and RCA techniques.
• Data analysis and reporting skills.
• Ability to prepare quality reports.

Hiring Requirements:

Experience:

• Bachelor's Degree or higher in quality management, mechanical engineering, electronic engineering, or related fields.
• 8+ years of experience in quality management.
• Familiarity with quality tools for issue resolution and improvement.
• Understanding of quality standards, audits, and quality improvement processes.
• Auditor qualification or certified enterprise work experience preferred.

Functional Skills/Knowledge

• Fluent in oral and written English; proficiency in Chinese is a plus.
• Background in quality management.
• Ability to assess, coach, and monitor team members and suppliers.
• Guides others logically to achieve desired outcomes.
• Ability to work independently.
• Honest and loyal to work.
• Willingness to travel when necessary.