Senior Project Sales Manager

Guocera Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the tile manufacturing sector seeks a professional to lead their Private and GLC Teams in Malaysia. The role involves strategic oversight, building long-term relationships with developers, and ensuring high performance. Ideal candidates will possess strong leadership skills, a relevant degree, and a solid grounding in project development processes.

Qualifications

• Strong connection with key stakeholders and ability to lead teams.
• Proficient in project management and able to thrive in high-pressure environments.
• Solid understanding of project development processes.

Responsibilities

• Lead the Private and GLC Teams, ensuring alignment with objectives.
• Build relationships with developers, providing direction and support.
• Address customer complaints and provide solutions professionally.

Skills

Leadership

Communication

Negotiation

Problem Solving

Education

Bachelor’s Degree in Business Administration, Engineering, Marketing, or related field

Tools

Project management tools

Job description

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Lead and oversee the performance and development of the Private Team and GLC Team. Ensuring alignment with company objectives, sales targets, and customer service standards.

Provide clear direction, regular coaching, and hands-on support to both teams to drive high performance and continuous improvement.

Build and nurture strong, long-term relationships with developers that support and benefit both the Private and GLC Teams.

Work closely with key stakeholders in the developer segment to position our brand as a preferred tile partner for all projects, from planning through to execution.

Provide support to the Private & GLC Team in addressing tile complaints, delivery issues, and collection matters.

Attend to customer enquiries and ensure timely and professional responses.

Address customer complaints promptly and professionally.

Be accountable for evaluating and approving customer claims related to product quality and delivery.

Ensure a solution-oriented and ethical approach when handling site-related complaints.

Continuously update product and technical knowledge.

Educate distributors, developers, and architects to minimize product-related complaints and enhance confidence in our offerings.

Stay informed on market trends, competitor activities, and customer preferences to provide valuable insights that support strategic decision-making and improve market positioning.

Act as a Brand Ambassador by actively implementing the company’s promotional and publicity programs.

Uphold a professional and positive brand image in all engagements.

Maintain accurate and timely updates of the CRM system and sales pipelines.

Submit required reports as per management guidelines.

Undertake additional tasks and assignments as directed by Management from time to time.

Job Requirements

Bachelor’s Degree in Business Administration, Engineering, Marketing, or any related field.

Familiarity with architectural tiles, building materials, and project documentation is an advantage.

Solid understanding of the full project development process and ecosystem.

Strong connection with key stakeholders, developers, architects, strategic partners and contractors.

Excellent leadership, communication, and interpersonal skills.

Proficient in utilizing project management tools and software to drive project execution and reporting.

Ability to thrive in high-pressure environments and consistently meet tight deadlines.

Strong analytical mindset with excellent problem-solving skills and attention to detail.

Strong negotiation and persuasion skills to secure specifications, close deals, and resolve objections.

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Retail & Consumer Products 1,001-5,000 employees

Guocera Tile Industries is a member of the Hong Leong Group, a Malaysian conglomerate with diverse businesses interests in various countries globally. CERAMICHE GUOCERA ranks among the most reputable brands in the global marketplace, supplying tiles to many prestigious commercial and residential development projects in over 50 countries worldwide. We provide a complete range of products ranging from glazed wall & floor tiles, porcelain tiles to fashionable crafted decorative accessories. Our team of more than 1,000 employees in our operations in Petaling Jaya, Kluang and Meru are committed to providing the best products to our customers wherever they are in the world. In line with our continuous quest for growth and globalization of our business activities, we seek ambitious and dynamic professional’s to join our team.

Hong Leong Group is involved in a wide range of manufacturing and distribution activities that generates a revenue base exceeding USD 2.5 billion. The Group's manufacturing and distribution operations and products are represented and distributed by a worldwide network of branches, appointed distributors and agents. Leveraging on its diversity and strength, the Group is committed to producing goods of the highest quality at affordable prices through continuous improvement, innovation, research and development.

Our Locations:

Head Office :

Petaling Jaya

Factory :

Meru, Klang and Kluang, Johor

Ceramic Research Company

Kapar, Selangor

Guocera Tile Industries is a member of the Hong Leong Group, a Malaysian conglomerate with diverse businesses interests in various countries globally. CERAMICHE GUOCERA ranks among the most reputable brands in the global marketplace, supplying tiles to many prestigious commercial and residential development projects in over 50 countries worldwide. We provide a complete range of products ranging from glazed wall & floor tiles, porcelain tiles to fashionable crafted decorative accessories. Our team of more than 1,000 employees in our operations in Petaling Jaya, Kluang and Meru are committed to providing the best products to our customers wherever they are in the world. In line with our continuous quest for growth and globalization of our business activities, we seek ambitious and dynamic professional’s to join our team.

Hong Leong Group is involved in a wide range of manufacturing and distribution activities that generates a revenue base exceeding USD 2.5 billion. The Group's manufacturing and distribution operations and products are represented and distributed by a worldwide network of branches, appointed distributors and agents. Leveraging on its diversity and strength, the Group is committed to producing goods of the highest quality at affordable prices through continuous improvement, innovation, research and development.

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