Senior Project Manager (Service Automation Platforms & Transformation)

Your IT Future, Delivered

Senior Project Manager (Service Automation Platforms & Transformation)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about Project Management. Our Service Automation Platforms & Transformation team is continuously expanding. We are seeking a highly skilled and experienced Senior Project Manager to lead large-scale change and transformation projects.

This role requires exceptional communication skills to engage with stakeholders and users effectively as well as technical knowledge to manage all workstreams. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.

Grow together
As a Senior Project Manager, you will be responsible for:

1. Leading and managing large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.
2. Developing and executing detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.
3. Communicating project status, risks, and issues clearly and effectively to all stakeholders.
4. Working closely with end-users and stakeholders to gather requirements, provide updates, and address concerns to ensure user satisfaction and adoption of new solutions.
5. Conducting training sessions and providing support during and after the tool introduction.
6. Fostering a collaborative and inclusive team environment. Ensuring effective communication and coordination within the project team.
7. Collaborating on the creation of a product roadmap based on the defined requirements and priorities.
8. Liaising with IT technical teams, product owners, and business users to deliver updates and report project progress.

Ready to embark on the journey? Here’s what we are looking for:
As a Senior Project Manager, you are required to fulfill these requirements:

1. Degree in Computer Science, Information Technology, Business Informatics, or a related field.
2. 8+ years in project management, with experience in the digitalization industry being a plus.
3. Proven experience in leading large-scale IT projects.
4. Demonstrated ability to manage complex projects, including planning, execution, and delivery.
5. Proven ability to lead and manage specialist-based, high-performing, and multicultural teams.
6. Good understanding of IT Service Management technologies. ServiceNow experience is a plus.
7. Excellent communication skills, with the ability to engage effectively with stakeholders and users.
8. Experienced in Change and Roll-out Management related to new technologies with a global scope.
9. Strong problem-solving skills and the ability to make informed decisions.
10. Team player with a collaborative mindset and the ability to work effectively in a dynamic environment.
11. Proficient customer relationship and negotiation skills.
12. High intercultural experience (working across teams globally).
13. A team player with excellent communication and presentation skills.
14. Excellent English language skills (both written and spoken).

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team
If the role sounds interesting to you, please let us know and join us in delivering the Service Management future of DHL logistics! Your potential future manager, Katharina, cannot wait to speak with you in case this sounds interesting!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.