Senior Project Manager

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Change Manager to drive transformational change within its organization. This role involves managing end-to-end change processes, engaging with senior stakeholders, and ensuring successful project delivery. The ideal candidate will propose innovative solutions, analyze business needs, and maintain project governance while navigating complex environments. Join a dynamic team that values your insights and offers a platform for professional growth and development in the financial services sector, where your contributions will significantly impact the organization’s strategic direction.

Qualifications

• Proven experience in managing change initiatives within large organizations.
• Strong analytical skills and experience in financial modeling.

Responsibilities

• Lead change initiatives, ensuring projects are delivered on time and within budget.
• Design and articulate business models and operating frameworks.

Skills

Change Management

Project Management

Stakeholder Management

Business Analysis

Financial Modeling

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Why join us?

Some careers grow faster than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in most countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking a high-caliber professional to join our team as a Senior Change Manager.

Principal Responsibilities:

• The vision statement for Global Chief Operating Office (GCOO) Transformation Services is “To be the Group’s primary change partner, support the implementation of the Group Strategy, and make change a source of sustainable competitive advantage for HSBC. GCOO change teams are at the center of the bank, working between Lines of Businesses and Functions on the highest profile programmes from Strategy & design to delivery and change adoption.”
• Senior Change Managers manage change end-to-end through programs/projects which are established to deliver a specific outcome, on time and on budget. Projects may be standalone or part of a Programme.

What you’ll do:

Innovation and Idea Management:

• Propose innovative ideas, test and refine with colleagues and stakeholders.
• Identify opportunities to bring new and efficient ways of working in the project.
• Bring innovative ideas to the business solutions/engagements by keeping updated on industry trends.

Commerciality:

• Shape project direction & approach by understanding HSBC’s strategies & priorities.
• Think commercially to identify opportunities to develop business from new/existing internal customers.
• Consider impact and dependencies of group priorities for the project and its deliverables.
• Identify and quantify investment case opportunities.
• Challenge business decisions based on domain knowledge and prior experience.

Project Governance & Planning:

• Articulate and design business models, operating models, and business cases.
• Manage the entire project/program independently, leading the change initiative and making strategic decisions.
• Manage senior stakeholder and sponsor relationships, via effective communication tailored to different audiences.
• Establish and maintain project governance, including sponsorship, tollgates, and steering committees, in accordance with the Change Framework.
• Manage resources and project costs within the allocated budget.
• Proactively address obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities, or risks.
• Track and manage project progress comprehensively, including scope, budget, timeline, risks, issues, dependencies, assumptions, and benefits/outcome realization.
• Provide regular updates and own the project plan for the entire team.

Design (consulting) and Business Analysis:

• Design problem-solving approaches and frameworks (including target operating models, process, and system transformation).
• Analyze current state, design future state, and validate assumptions with stakeholders to align with business requirements.
• Elicit requirements, refine, and obtain stakeholder sign-off, managing conflicting requirements.
• Apply financial modeling (e.g., business case projections, project financial health assessment).
• Lead design refinement to ensure compliance, execute testing, and maintain requirements traceability.
• Plan and execute deployment activities, including business readiness, pre-requisites, post-deployment checks, and sign-offs.
• Perform gap analysis and develop action plans to address identified gaps.

Delivery at Pace:

• Build and maintain a reputation for reliable, efficient, and effective delivery of solutions.
• Manage workload prioritization to achieve objectives efficiently.
• Monitor and address off-track activities and bottlenecks, escalate issues, and provide solutions with cost-benefit analysis.
• Accelerate delivery through simplification opportunities.
• Maintain team morale and work velocity for sustainable delivery.