Senior Project Delivery Consultant

The Intellect Company; Johor Bahru; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Global company

Generous leave

Christmas week off

Birthday leave

Mental health days

Flexible work arrangements

Work-life balance

Medical coverage

Performance bonus

Development budget

Mental health support

Socials and communities

Job summary

The Intellect Company in Malaysia is seeking a Senior Project Delivery Consultant to lead delivery of our mental health benefits platform for key accounts. You will coordinate with internal teams and clients to ensure on-time, on-budget delivery and high-quality outcomes.

Applicants should have 3–8 years in management consulting or account management, with strong strategic thinking, communication, and relationship-building skills.

Qualifications

• 3–8 years of management consulting or account management experience.
• Bachelor's degree in Business/Management required; master's preferred.
• Proven track record delivering complex projects and building client relationships.
• Strong strategic thinking and excellent communication with internal and external stakeholders.

Responsibilities

• Act as primary contact for key strategic and large client accounts.
• Own delivery of our mental health benefits platform to clients on time and on budget.
• Collaborate with cross-functional teams to tailor solutions for client needs.
• Develop and execute client-specific mental health programs using consulting expertise.
• Manage day-to-day client relationships, providing updates and resolving issues.
• Analyze data to measure program success and inform product roadmap.
• Drive revenue growth through proactive account management and campaign execution.

Skills

Relationship management

Project delivery

Strategic consulting

Stakeholder management

Communication skills

Team collaboration

Education

Bachelor's degree in Business/Management

Master's degree preferred

Tools

CRM systems

Job description

The Role

As a Senior Project Delivery Consultant, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

Your Responsibilities:

• Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform.
• Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards.
• Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs
• Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance.
• Manage the day-to-day relationship with clients, providing regular updates, conducting check‑ins, and resolving issues as they arise.
• Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform.
• Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation.
• Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap.
• Enhancing customer experiences and driving revenue growth through proactive key account management, strategy development, and sales campaign execution within the mental health and wellbeing solutions, with a focus on key strategic accounts.

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• 3-8 years of experience in management consulting or account management, preferably in a related industry such as healthcare, HR, change management, management consulting (with focus on Human Capital/Organizational Management) or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.
• Open to candidates in Malaysia (hybrid), Philippines (remote) and Indonesia (remote).

Why You'll Love Working With Us:

• Global company- work in a diverse environment with people from nearly 20 countries
• Generous leave policy- time off to rest and recharge
• Christmas week off- company-wide break during Christmas, separate from annual leave
• Birthday leave- enjoy a day off on your birthday
• Quarterly mental health days- one day off every quarter to focus on your wellbeing
• Flexible work arrangements- work in a way that suits your lifestyle and goals
• Work-life balance- a culture that values personal time and long-term wellness
• Medical coverage- comprehensive insurance for peace of mind
• Performance bonus- high performance is recognised and rewarded
• Development budget- annual allowance to support your professional development
• Mental health support- premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socialsand communities- regular non-work events/activities to connect and have fun together