Senior Product Quality Engineer (6 month contract)

BBPOS | A Stripe company; Johor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading payment solutions provider located in Johor, Malaysia is seeking a Quality Engineer. This role involves ensuring OEM product quality from introduction to sustaining. Candidates should have a solid background in Mechanical and Electrical Quality Assurance, data analysis, and methodologies such as Lean. Excellent communication is key. Fluency in Malay and English required, with Chinese as a plus. The position includes driving quality improvement initiatives and collaboration with global partners.

Qualifications

• 5+ years of experience in hardware Quality assurance methodologies.
• Knowledge of FATP for POS or similar products.
• Fluent in Malay and English.

Responsibilities

• Define and implement BBPOS quality management in OEM factories.
• Conduct failure analysis and implement corrective actions.
• Lead quality readiness review during new product introductions.

Skills

Mechanical Quality Assurance

Electrical Quality Assurance

Data analysis techniques

Quality management systems

Lean methodologies

Education

BE, BS or MS in Engineering

Job description

Who we are

BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology. BBPOS products are used by large retailers and leading online platforms across multiple industries. BBPOS is engaged in the business of manufacturing and supplying mobile and smart point‑of‑sale hardware, and the underlying software and infrastructure to deploy, manage, and monitor those devices. BBPOS is now part of Stripe’s Terminal business since the acquisition in March 2022.

About the team

Post acquisition, the BBPOS team is now an extension of the Stripe Terminal team. Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in‑person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in‑person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop‑up store, or enabling a mobile point‑of‑sale at their next event.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

BBPOS is looking for a passionate, self‑motivated and hard‑working Quality engineer to be part of a diverse, dynamic and high‑energy team. The work is in a highly collaborative and multi‑functional environment, handling several projects at a time. The successful candidate will be an experienced Quality engineer who ideally has Mechanical, Electrical and Hardware Quality Assurance expertise and will be experienced in Quality management systems, Data analysis techniques and quality assurance methodologies. Reporting directly to the quality vice president. The role will require occasional travel.

What you will do

You will be responsible for OEM product quality from new product introduction through sustaining. Being comfortable in a rapidly evolving and dynamic environment coupled with excellent communication skills is essential to the role. You will foster and build an excellent communication and working relationship with our global Stripe partners.

• Define and implement BBPOS quality management in OEM factories.
• Conduct failure analysis and implement corrective actions for quality issues resolution.
• Define and implement Quality assurance processes for our in‑house developed Hardware solutions (both for our Shop floor system Hardware and for BBPOS Product Test & Diagnostic bundles).
• Lead quality readiness review and monitor quality result during new product introduction builds.
• Drive continuous Quality improvement plans across OEM’s
• Establish a system of metrics to continually drive and supervise measurable quality at OEM.
• Drive the use of statistical analysis for key Quality data across the team.
• Collaborate with Engineering to ensure CTQ (Critical to Quality) parameters are agreed and documented for new product activity.
• Drive Quality input to design for manufacturing activities.
• Collaborate with multi‑functional peers on key business initiatives. Actively participate in these discussions in a transparent manner and bring data and value to these initiatives based on data and knowledge from your team.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Education background from BE, BS or MS in Engineering
• At least five years of experience in implementing hardware Quality assurance methodologies to prevent quality issues from sneaking out of the factory.
• Knowledge of FATP (Final Assembly, Testing, Packing) for a POS reader or similar products such as phone or tablet electronic products.
• Basic Lean principle and methodologies as PDCA, 8D Problem Solving, Kaizen, Mistake proofing, DMAIC, FMEA, etc…
• Root cause analysis skills and with robust corrective action understanding for problem solving.
• Familiar with critical to quality control, and implement statistical quality process control and risk mitigation plan to ensure quality.
• Able to develop and implement OEM quality process audit checklist for continuous quality improvement.
• Proven track record to understand all aspects of Quality and to be able to lead and influence Operations and Suppliers.
• Familiarity with Hardware failure analysis techniques.
• Fluent in Malay and English. Chinese language skills are a plus but not mandatory.

Preferred qualifications

• Basic SMT (Surface Mount Technology), PCBA (Print Circuit Board Assembly) background
• Quality qualification would be an advantage