Senior Product Manager - Retail Technology

DHL Express; Cyberjaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global logistics company based in Cyberjaya is seeking a Senior Product Manager to oversee the Retail Service Point Platform. The role requires strong analytic skills, collaboration with various stakeholders, and a thorough understanding of retail operations and technologies. The ideal candidate has a bachelor’s degree and 3–6 years of experience in product management. This position emphasizes the application of AI capabilities to enhance customer journeys and improve retail technology systems.

Qualifications

• 3–6 years of experience in product management or digital delivery.
• Experience working in cross‑functional, multicultural teams.
• Understanding of AI/ML concepts and capabilities.

Responsibilities

• Support the development of DHL Express's Retail Service Point Platform.
• Collaborate with IT teams on technical feasibility.
• Monitor platform performance and analyze feedback for improvements.

Skills

Strong analytic skills

Excellent communication

Stakeholder engagement

Experience in product management

Familiarity with retail operations

Education

Bachelor’s degree

Job description

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

Start YOUR career with DHL today…

Role Purpose

The Senior Product Manager supports the development, enhancement, and global deployment of DHL Express’s Retail Service Point Platform and its broader Retail Technology ecosystem. The role focuses on enabling consistent, efficient, and scalable retail processes through unified digital products, strong business and IT collaboration, and pragmatic AI-enabled capabilities.

The role works closely with Retail Operations, Commercial, Finance, Data Analytics and AI, Enterprise Architecture, Business IT and vendors to ensure that partner and customer journeys, POS integrations, and store operational workflows are intuitive, stable, and continuously enhanced.

The Senior Product Manager contributes to requirements and user story definitions, testing, change coordination, and performance monitoring. The role actively supports AI use cases, such as forecasting, workflow assistance, process decision-support, and customer-facing digital interaction ensuring these are grounded in true retail needs and will deliver value to the business.

How will you contribute to the success of DHL?

Product Roadmap and Feature Delivery

• Contribute to the definition and refinement of product roadmap(s).
• Translate business requirements into user stories and acceptance criteria.
• Ensure retail processes and POS needs are captured and validated.
• Support prioritization using data and stakeholder input.

Requirements Definition and Backlog Management

• Draft functional and non‑functional requirements for retail workflows and integrations.
• Collaborate with UX/UI lead on improving customer and partner journeys.
• Maintain a structured backlog aligned with business and IT delivery plans.

Retail Technology Execution

• Collaborate with IT teams on technical feasibility and requirement clarity.
• Participate in sprint activities and solution reviews.
• Support UAT, regression testing, and pilot deployments.
• Coordinate with the regions and countries during pilot and subsequent global rollout.

AI-Enabled Use Case Support

• Identify opportunities for practical AI enhancements (forecasting, staff guidance, agent and partner workflow optimization).
• Work with Data Analytics and AI teams to define requirements and validate outcomes.
• Ensure ethical and privacy considerations in AI‑enabled features.

Performance Management & Continuous Improvement

• Monitor platform performance and stability.
• Analyze feedback and incident patterns to recommend improvements.
• Support reporting of KPIs across retail performance and AI‑supported outcomes.

Stakeholder Engagement

• Maintain strong relationships with Retail Operations, Commercial, Finance, IT, and regional and country retail teams.
• Communicate roadmap updates and feature changes clearly.
• Facilitate workshops and requirement discussions.

Key Stakeholders

• Retail Way Forward (RWF) Program Office
• Global Retail Operations
• Regional Retail and Business IT team and country teams
• Global IT Platforms and Enterprise Architecture
• Data Analytics and AI Center of Excellence
• Digital Customer Solutions (DCS)

Performance Indicators

• Quality and clarity of requirements and user stories.
• On‑time delivery of features and enhancements.
• Platform stability, reduced defects, improved transaction accuracy.
• Adoption in all regions over time.
• Stakeholder satisfaction and alignment with roadmap.
• Successful delivery of AI‑supported use cases.
• Demonstrated continuous improvement.

This role supports the evolution and successful delivery of DHL’s Retail Technology — its attendant systems and processes. The role ensures that retail partner and customer journeys, POS integrations, and store workflows are efficient, customer‑friendly, and globally scalable. The role emphasizes cross‑functional collaboration, structured product delivery, and AI enablement to strengthen retail operational consistency and frontline performance.

Do you have what it takes?

• Bachelor’s degree and 3–6 years of experience in product management, business analysis, or digital delivery.
• Familiarity with retail operations, POS systems, and/or logistics workflows.
• Practical understanding of AI/ML concepts, capabilities, and ability to support AI‑enabled features.
• Strong analytic skills and ability to translate needs into structured requirements.
• Excellent communication and stakeholder engagement skills.
• Experience working in cross‑functional, multicultural teams; ideally at global level.
• Experience with large‑scale global change programs, retail service points, and/or retail technology.
• Experience with data science or architecture teams.
• Experience with or exposure to agile methodologies (Scrum, Kanban).
• Fluent in both spoken and written English.

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.