Senior Product Manager (Growth & UX)

Hyphen Connect; Malaysia; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A technology firm in Malaysia is looking for a Senior Product Manager to lead user acquisition and product growth for a cryptocurrency exchange. You will craft seamless workflows, manage KYC processes, and integrate products while collaborating with cross-functional teams. The ideal candidate has at least 5 years of experience in product management specifically in the crypto space, with strong leadership skills and a proactive attitude.

Qualifications

• 5+ years of product management experience in crypto trading, DEX, or web3.
• 2+ years of experience in Growth or CRM initiatives with proven results.
• Strong leadership and collaboration skills with cross-functional teams.

Responsibilities

• Build and optimize trading onboarding workflows.
• Ensure smooth onboarding and KYC process for clients.
• Lead feature definition and co-manage the product roadmap.

Skills

Product management

Leadership

Collaboration with cross-functional teams

Problem-solving

Excellent communication

Tools

APIs

Git

Job description

Overview

We are hiring for one of our ecosystem projects - a cryptocurrency exchange. They are seeking a Senior Product Manager to lead user acquisition and product growth efforts from conception to implementation. In this position, you’ll shape the future of trading onboarding by crafting seamless workflows and KYC processes for retail, VIP, and institutional clients across mobile and web platforms. You’ll integrate products, implement tracking, and design dashboards for analytics and CRM insights, while collaborating with Growth and CRM teams to boost conversions through targeted campaigns. Leading feature development and roadmap planning, you’ll also engage with users to gather feedback and drive continuous improvement.

Responsibilities

• Build, iterate, and optimize best-in-class trading onboarding workflows, ensuring synergy across mobile app and website experiences.
• Ensure a smooth onboarding and KYC process for retail, VIP, and institutional clients.
• Connect products for an integrated experience across the suite.
• Implement event tracking and design dashboards for analytics and CRM insights.
• Collaborate with Growth and CRM teams on targeted campaigns to boost conversions.
• Lead feature definition with detailed specs and co-manage the product roadmap.
• Gather user feedback through testing and client interviews to enhance the product.

Qualifications

• 5+ years of product management experience in crypto trading, DEX, or web3.
• 2+ years of experience in Growth or CRM initiatives with proven results.
• Track record of launching and improving scalable software or financial products.
• Strong leadership and collaboration skills with cross-functional teams.
• Familiarity with APIs, smart contracts, and version control systems like Git.
• Sharp problem-solving skills and a proactive, self-learning attitude.
• Excellent communication skills for building relationships with global teams.