Senior Process Executive - Sales Support and Admin

Senior Process Executive - Sales Support and Admin

Assist client manager in generating quotes to facilitate fast turnaround time. This might involve a degree of product pricing knowledge.

Responsible for information gathering and data consolidation of each quote request.

Handle incoming quotation requests including overseas requests from other offices.

Frequent follow-up calls required to achieve client request closure within SLA given.

Process and follow-up on dispute cases or open issues within SLA given.

Dealing with external and internal queries in a professional, client-oriented manner.

Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.

Establish and maintain good relationships with decision-makers, internal and external stakeholders.

Responsible for QA process.

Provides mentorship and guidance to new joiners.

To assist in order submission if required.

Any other duties and responsibilities assigned by management or superior as necessary.

Requirements

Degree in Business or any related field.

At least 2 years’ experience in Sales Support, Sales Admin, Sales Coordinator, or related role in IT industry or similar industry.

Good in English, Mathematics, Excel, and Microsoft Outlook.

Comfortable with working in AU time zone (e.g., 8:30 am to 5:30 pm OR 6:30 am to 3:30 pm OR 5:30 am to 2:30 pm).

A good understanding of the sales/buying cycle and ability to handle dispute cases.

Good problem-solving skills.

Meticulous and detailed in numbers.