Senior Process Executive - Korean Speaker | Kuala Lumpur, MY

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Senior Process Executive who speaks Korean to join their dynamic team. This role involves invoice processing, payment calculations, and ensuring compliance with service level agreements. You will leverage your strong communication skills and attention to detail to resolve customer escalations and support process improvements. If you have a knack for numerical analysis and enjoy training others, this opportunity offers a pathway to enhance your career in a collaborative environment.

Qualifications

• Two years of experience in invoice processing and payment calculations.
• Strong communication skills and attention to detail.

Responsibilities

• Execute transactions to meet SLA targets and maintain quality standards.
• Handle customer escalations and participate in process reengineering.

Skills

Invoice Processing

Payment Calculations

Reconciliations

Communication Skills

Numerical Ability

Logical Reasoning

Attention to Detail

Time Management

Tools

MS Office (Excel, Outlook, Word)

Job description

Senior Process Executive - Korean Speaker

• Two years of experience, preferably in invoice processing, payment calculations, reconciliations.
• Good communication skills and comprehension.
• Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
• Good on Numerical ability and Logical reasoning.
• Ability to perform peer-to-peer quality check to limit processing errors.
• Maintaining timelines and accuracy in processing.
• Attention to details and ability to meet deadlines.
• Ability to follow up on open items and prioritize.
• SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
• Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
• Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
• Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
• Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
• Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
• Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

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