Senior Process Excellence Training Co-ordinator (Malaysia/India)

Standard Chartered; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

An international bank in Kuala Lumpur is seeking a Process Excellence (PE) Training Co-Ordinator. This role involves partnering with various teams to implement a comprehensive PE training programme aimed at enhancing capabilities and driving a culture of excellence. The successful candidate will bring at least five years of project management experience and strong communication skills to ensure the training meets the needs of the organization. This position offers a competitive salary along with flexible working options.

Benefits

Competitive salary

Flexible working options

Comprehensive health insurance

Parental leave

Continuous learning opportunities

Qualifications

• Minimum 5 years in project/programme management.
• Ability to influence and inspire colleagues.
• Strong communication skills for technical information.

Responsibilities

• Define and implement PE training programme.
• Partner with stakeholders to build training offerings.
• Manage project budgets and control spending.

Skills

Process Excellence methodologies

Stakeholder management

Communication skills

Project management

Analytical skills

Job description

Job Summary

The Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Training Co-Ordinator, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences – primarily
PE Practitioners and Business Analysts.
This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.
In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.

Strategy

• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank

Business
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities

People & Talent
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

Key Responsibilities

Risk Management

• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

Governance

• Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Business Analysts
• Strategy & Transformation, HR and Learning teams
• External vendors (if applicable) for certifications, training and sharing of best practices

Skills and Experience

Communication/ Reporting
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making

Financial Management
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Regulatory & Business Conduct
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders
• Group Transformation
• CIB
• CIB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)

Qualifications

• Minimum 5years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of “SCB ways
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.