Senior Process Control & Query Specialist

FrieslandCampina; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading dairy company in Malaysia is seeking a Senior Process Control & Query Specialist to oversee operations for Asia entities. The candidate will manage process control activities, coordinate a team, and drive automation initiatives. With a focus on communication and stakeholder management, this role requires 2+ years of experience in a multicultural environment and a degree in Finance or a relevant field. You will enhance operational efficiency, troubleshoot queries, and support governance across teams, contributing to business objectives and personal development.

Qualifications

• 2+ years of experience in PtP within an international environment.
• Experience in multiple different countries.
• Experience in a Shared Service / GBS organisation.

Responsibilities

• Manage the portfolio for Asia entities in Process Control & Query activities.
• Daily coordinate the team on process control and query activities.
• Handle queries and troubleshoot issues professionally.

Skills

Process automation

Good communication skills (English)

Team player

Adaptability to a changing environment

Basic project management skills

Strong people & stakeholder management

Time management skills

Education

Bachelor or master degree in a relevant area (e.g. Finance)

Tools

ERP system (SAP)

Job description

Senior Process Control & Query Specialist

19d ago , from Dutch Lady Milk Industries

We are recruiting for a Senior Process Control & Query Specialist to manage the portfolio for Asia entities. This role is to perform the Process Control & Query activities, support the continuous improvement initiatives and involve in the back-up of operational tasks within the Team.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

• 2+ years of experience in PtP within an international and multicultural environment.
• Experience with ERP system (SAP)
• Experience with process automation
• Experience in international organization
• Experience in a Shared Service / GBS organisation
• Work experience in multiple different countries
• Bachelor or master degree in a relevant area, f.e. Finance
• Good communication skills (English – both verbal and written is a must)
• High degree of autonomy
• Team player
• Adaptability to a changing environment within GBS
• Basic project management skills
• Prioritization and Time management skills
• Strong coordination and delegation skills
• Strong people & stakeholder management in a multicultural environment
• Hands on / 'Can do' - mentality ('Owners Mindset')
• Result and performance driven ('Purpose Driven')
• Customer & Service oriented ('Commercially Obsessed')

Our department has certain manual process that can be improved and automated. We are more than happy to receive any ideas and suggestion from anyone in order to improve our internal processes. We have operation team that is able to share out the current process and will bring you up to speed on the pain area in executing their daily activity. If you are looking at journey of automation driving & healthy team environment where we are one team and looking forward the same goal, focus on both business objective & peronal development plan.

Daily coordinate the team on the process control and query activities; ensure that operational KPIs, productivity and CI targets are met on a team level.

• Handling queries & trouble shooting issue - responsible for handling vendor and employee/business partner queries. As a FrieslandCampina representative, gives accurate information to suppliers/business partners, with professional way of communication and behaviour.
• Perform backup as and when require for team operation.
• Follow-up – responsible for follow-up on pending items and reminders
• Accurately booking and filing incoming invoices and supportive documentation, in case needed, and forwarding to responsible operational teams, in order to ensure timely processing.
• Executing and coordinating processes related to incoming invoices, such as claims, returns, balance notifications, master data maintenance etc.
• Liaising with internal stakeholders and external suppliers of the company.
• Continuously monitoring data in PTP subledgers/general ledger and related systems to ensure compliance.
• Assist in preparing internal policies and Annual Report based on applicable accounting and internal rules.
• Active participation in month-end closing activities, 100% timely completion of ICF controls on a monthly basis.
• Proving data, information and reports to different Stakeholders on a regular and ad-hoc basis.
• Participating in reporting and reconciliation activities.
• Executing document and file management, as well as archiving activities, related to PTP queries.
• Investigation, analysis and action on the open items for GR/IR general ledger, AP liability ledger/subledgers and all other AP related GL accounts; clearings of these open items; analysis and solving deviations and exceptions.
• Clearing and/or perform the necessary actions in order to maintain the open items for the GR/IR general ledger and Liability/AP subledgers and all other AP related GL accounts.

Projects and process optimization:

• Identifies bottle necks in (work) processes, provide proposals on improvement opportunities, ensure implementation after approval and track progress.
• Is an active team member in the PtP community in resolving cross team issues, taking ownership in an E2E cross functional, optimized process.

Governance and Stakeholder Management

• Supports discussion with internal stakeholders through StP reviews, act as second first level escalation point.
• Builds a strong governance vertically within the team as well as horizontally across the different business units and process and control teams.