Senior People Operations and Experience Specialist

Intellect; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global company is seeking a Senior People Operations & Experience Specialist to enhance HR operations and employee experience. This role involves managing HR processes, advising on policies, and ensuring compliance across regions. Join a diverse team and enjoy generous benefits including flexible work arrangements and a strong focus on mental health.

Benefits

Generous leave policy

Christmas week off

Birthday leave

Quarterly mental health days

Flexible work arrangements

Work-life balance

Medical coverage

Performance bonus

Development budget

Mental health support

Socials and communities

Qualifications

• 5+ years of experience in People Operations or similar roles.
• Strong understanding of employment regulations across global regions.
• Able to work in fast-paced, growing environments.

Responsibilities

• Lead and manage end-to-end People Operations.
• Advise employees and managers on HR matters.
• Coordinate payroll and benefits administration.

Skills

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Proactive mindset

Tools

Google Workspace

BambooHR

Hibob

Notion

Slack

Job description

As our company grows, we’re looking for aSenior People Operations & Experience Specialistto build and scale core HR operations that directly shape a positive, consistent employee experience. This role is the backbone of our people function ensuring seamless execution across the employee lifecycle, from onboarding and payroll coordination to HR systems and compliance.

We need someone who not only thrives in operational excellence but is eager to grow into a strategic partner—someone trusted by both senior leadership members, managers and employees, and ready to co-drive initiatives that foster a thriving, people-first culture. If you’re process-driven, people-centered, and excited to evolve with a scaling organisation, we’d love to meet you.

• Lead and manage end-to-end People Operations, ensuring smooth execution of daily HR processes.
• Serve as a trusted HR/People point of contact, advising employees and managers on various people-related matters including policies, benefits, and employee relations.
• Own the pre-onboarding to offboarding experience to ensure high-quality, timely, and human-centered touchpoints.
• Coordinate with internal stakeholders and external vendors for accurate, timely payroll and benefits administration.
• Maintain and update employee data across systems (e.g., HRIS, EOR platforms like Multiplier), ensuring accuracy and compliance.
• Serve as a trusted HR/People point of contact, advising employees and managers on various people-related matters including policies, benefits, and employee relations.
• Support compliance with employment laws and internal HR policies across our operating regions (APAC, Europe, US, and LATAM)
• Collaborate on cross-functional HR projects and contribute to strategic initiatives that scale our people operations and enhance employee experience.

• 5+ years of experience in People Operations, HR Generalist, People Partnering or similar roles, ideally within start-up environment
• Strong interpersonal and communication skills—empathetic, approachable, and clear
• Able to work across functional areas and levels of the organisation
• Thrives in fast-paced, growing environments with shifting priorities
• Proactive, solutions-oriented mindset with strong problem-solving skills
• High proficiency with Google Workspace (docs, sheets, slides) and adaptable to various HR systems
• Strong understanding of employment regulations, especially across global regions
• Strong attention to detail, organisation, and data accuracy

Nice to Have:

• Prior experience with tools like BambooHR/Hibob, Notion, and Slack
• Knowledgeable with regulatory and reporting compliance (across diverse APAC/LATAM/Europe/US region)

Why You’ll Love Working With Us:

• Global company– work in a diverse environment with people from nearly 20 countries
• Generous leave policy– time off to rest and recharge
• Christmas week off– company-wide break during Christmas, separate from annual leave
• Birthday leave– enjoy a day off on your birthday
• Quarterly mental health days– one day off every quarter to focus on your wellbeing
• Flexible work arrangements– work in a way that suits your lifestyle and goals
• Work-life balance– a culture that values personal time and long-term wellness
• Medical coverage– comprehensive insurance for peace of mind
• Performance bonus– high performance is recognised and rewarded
• Development budget- annual allowance to support your professional development
• Mental health support– premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socialsand communities– regular non-work events/activities to connect and have fun together