Senior/Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*(3547)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Pasir Panjang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A healthcare institution is seeking a Patient Service Associate to provide frontline services to patients, manage appointment scheduling, and handle inquiries at the Diagnostics counters. Candidates should possess GCE 'A', 'O' levels, or NITEC qualifications, with a focus on service excellence and strong communication skills. This role requires multitasking in a fast-paced environment and adherence to operational procedures.

Qualifications

• GCE 'A'/ 'O'/ 'N' levels or NITEC qualification.
• Service-oriented and patient-focused.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responsible for reception of all appointment and walk-in patients.
• Accurate appointment scheduling and registration.
• Handle enquiries and provide prompt service.

Skills

Service-oriented

Patient-focused

Good writing skills

Interpersonal skills

Communication skills

Education

GCE 'A'/ 'O'/ 'N' levels or Higher / NITEC qualification

Job description

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)