Senior Operator, Data Center Operation Services

RHB Bank Berhad; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading bank in Malaysia is seeking a Senior Operator for Data Center Operation Services. This role requires a minimum of 3 years of experience in data center operations, focusing on monitoring, IT support, and collaboration with various IT teams in a highly regulated environment. Candidates must demonstrate a strong understanding of compliance standards and IT operations.

Qualifications

• Minimum 3 years in a data center operations team at a financial institution or 5 years outside.
• Familiarity with TVRA and enterprise job schedulers beneficial.
• Experience in operating system and database administration required.

Responsibilities

• Monitor system health checks, backups, and verify their correctness.
• Participate in contingency planning and ensure IT assets security.
• Collaborate on new system implementations and post-cutover transitions.

Skills

Monitoring systems

Shell scripting

Database administration

Capacity management

IT security alerts

Job description

Senior Operator, Data Center Operation Services

Senior Operator, Data Center Operation Services

Apply locations: Selangor | Time type: Full time | Posted on: Posted 3 Days Ago | Job requisition id: JR001884

IT Operations

Minimum 3 years of experience working in a data center operations team run by a financial institution based out of Singapore or Malaysia OR minimum 5 years of experience working in a data center operations outside the financial industry.

-

IT OPEX • None •

- IT CAPEX

- IT Operational SLA (Critical system unplanned downtime, Non-critical system unplanned downtime, Cyber, Malware, DLP incidents, Audit and Operational Lapses, renewals tracking, EOL/EOS Refresh, change management)

Other skills required:

• Familiarity with TVRA is beneficial
• Experience in enterprise job schedulers and batch running platforms
• Experience in monitoring platforms and ability to interpret monitoring dashboards
• Experience in operating system level administration and database level system administration
• Experience in shell scripting

• Monitor system health checks and uptime, including capacity management and IT security alerts
• Monitor backups and verify their correctness through dry run restores in staging environments
• Provide prompt and efficient IT support within assigned areas transferred to Data Center operations
• Assist other sections with recurring tasks, ensuring proper documentation and knowledge transfer; current tasks include OS patching, ID resets, core banking job scheduling, and file transfers for statement and notice printing. The goal is to transfer more tasks going forward.
• Participate in contingency planning
• Ensure IT assets are protected and secure
• Conduct work aligned with high audit, risk, and compliance standards
• Participate in BCM activities
• Engage in cutover activities

Application and Systems Development / New Platform Acquisition

• Collaborate with other IT teams to deliver new systems or major enhancements, taking over monitoring, backups, job scheduling, and recurring tasks during post-cutover day 2 BAU transition.

Regulatory and Procedural Expertise

Keep up-to-date with required readings related to IT operations in a regulated financial institution. Minimum reading list includes:

• MAST Technology Risk Management Guidelines (TRMG)
• MAS Notice 644 – Technology Risk Management
• MAS Notice 655 – Cyber Hygiene
• MAS Outsourcing Guidelines
• RHB Group IT Security Guidelines and SG addendums
• SG Patching Guidelines
• SG Backup Guidelines
• SG Technology Department Operational Manual (OM)
• SG IT Standard Operating Procedures (SOP) and System Manuals (SM)
• SG Procurement Operational Manual (OM)

Other Responsibilities

• Participate in Monthly Technology Department meetings (as a representative)
• Participate in regular team meetings
• Maintain and update the team knowledge base, including system manuals, SOPs, and operations manuals