Senior Operations Executive (Payroll Services, HR Consultation & Advisory)

Randstad (Schweiz) AG; Petaling Jaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading company in HR consultation and payroll services is seeking a Senior Operations Executive to support operations and client management. This role involves managing payroll cycles, advising on HR issues, and enhancing service delivery through effective communication and compliance expertise. The ideal candidate will possess strong interpersonal skills and a deep understanding of Malaysian employment laws.

Qualifications

• Expertise in statutory contributions and compliance: EPF, SOCSO, EIS, LHDN, HRDC.
• Well-versed in Employment Act 1955 and Industrial Relations Act 1967.
• Experience with payroll processing using both manual and HRIS.

Responsibilities

• Act as a liaison between clients and employees addressing grievances.
• Manage end-to-end payroll cycles for multiple clients.
• Prepare and present HR and payroll reports to clients.

Skills

Interpersonal skills

Mandarin proficiency

English proficiency

BM proficiency

Attention to detail

Results-oriented

Job description

Senior Operations Executive (Payroll Services, HR Consultation & Advisory)

Hybrid

Responsibilities

This role will support the Operations Manager for the below duties:

• Act as a liaison between clients management and employees by addressing demands, grievances, and workplace issues.
• Advise clients on employee misconduct, performance challenges, and disciplinary procedures, including Domestic Inquiries and Performance Improvement Plans.
• Evaluate staff training needs and develop tailored programs and internal trainings.
• Prepare and present HR and payroll reports, analysis, and strategic recommendations to clients.
• Manage end-to-end payroll cycles for multiple clients across various employment types (permanent, contract, contingent workers, foreigners, etc.).
• Perform full payroll functions including pre-payroll checks, payroll validation, statutory submissions, and post-payroll processing.
• Resolve payroll-related queries and provide ongoing HR advisory support to clients.
• Design and implement improvements in HRIS and payroll systems to enhance service delivery and operational efficiency.
• Manage payroll accounts, conduct data analysis, and generate detailed payroll reports for client review.

Requirements

• Excellent interpersonal skills and proficiency in Mandarin, English & BM.
• Expertise in statutory contributions and compliance: EPF, SOCSO, EIS, LHDN, HRDC.
• Well-versed in Employment Act 1955 (including 2022 amendments) and Industrial Relations Act 1967.
• Experience with payroll processing using both manual and HRIS
• Excellent interpersonal skills including a demonstrated ability to quickly build rapport.
• Persistent and results-oriented.
• Strong attention to details.
• Patient and able to handle customers' queries & complaints.
• Ability to work under pressure and to meet deadlines