Senior Operations Executive (Payments & Card Operations)

Senior Operations Executive (Payments & Card Operations)

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Analyze and process all dispute requests, chargebacks, representments, pre-arbitration, arbitration, and compliance transactions within Card Network.

Review and investigate rejected chargeback transactions for recovery.

Verify and ensure chargeback documents are provided to the acquirer and support chargeback performance.

Draft and prepare chronological events for financial-related dispute cases.

Perform daily reconciliation and monitoring of GL accounts.

Ensure deliverables meet standard requirements, quality, and comply with bank policies and card scheme rules.

Perform investigations for international payments, e.g., SWIFT, and comply with ISO 20022 standards.

Take on special assignments, projects, and ad-hoc tasks as assigned by supervisors.

Qualifications:

Bachelor’s degree in Finance, Business Administration, Accounting, or related field.

At least 1-3 years of experience in card operations, chargeback, and dispute management; experience with Visa/MasterCard systems.

Knowledge of Visa/MasterCard chargeback and dispute processes.

Proficiency in Excel, SQL, or similar tools for reconciliation and analysis.

Adaptability to a fast-paced environment.

Willing to work on shift based and according to UK hours/weekends/public holidays if required.

Perks and Benefits:

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staff.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Applicants are invited to email us a comprehensive resume with the following details via the Apply Now button:

• Qualifications
• Skills
• Working Experience

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.

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Your application will include the following questions:

• How many years' experience do you have as an Operations Executive?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Are you available for shift work?
• Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will focus on utilizing advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster operational efficiency, optimize workflows, and promote scalability.

Perks and benefits include Employee Share Options / Performance Shares, bonuses, annual salary reviews, and more, aimed at supporting your professional growth and well-being.