Senior Operations Executive (Mandarin Speaker Needed)

Ocean W ICT - Career Page; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the eCommerce sector is seeking a Local Marketplace Admin Executive to manage its online presence across various platforms. The role involves handling customer inquiries, social media campaigns, and optimizing marketplace strategies, while ensuring effective collaboration with marketing agencies. Candidates should possess relevant educational qualifications and experience in social media and e-commerce activities, with opportunities for fresh graduates as well.

Benefits

Onboarding party

Birthday leave

Attractive medical benefits

Career development programs

Staff purchase discounts

Year-end cash vouchers

Performance bonuses

EPF, SOCSO, and EIS contributions

Qualifications

• 1-2 years of experience in social media and e-commerce.
• Familiarity with China marketplace platforms.
• Ability to communicate in Mandarin is an advantage.

Responsibilities

• Manage and optimize the company's eCommerce platforms.
• Analyze marketplace and social marketing reports for insights.
• Conduct research on market trends and customer behavior.

Skills

Social media management

E-commerce activities

Research

Digital content creation

Education

Diploma/Degree in Marketing

Diploma/Degree in Business Administration

Digital Marketing

Job description

Job Responsibility

• Attend to online customer inquiries, comments, complaints, and find solutions for customers.
• Manage the overall process of the companyâs eCommerce platforms and social media, including Website, Shopee, Lazada, TikTok, Facebook, Instagram, and Xiao Hong Shu.
• Participate in campaign idea generation, planning, implementation, measurement, and optimization processes using various digital marketing platforms.
• Work closely with eCommerce platform agencies to achieve company objectives such as increasing digital/online sales, lead generation, brand engagement, and conversions.
• Generate, manage, and publish relevant and engaging digital content for website and social media platforms (e.g., Facebook, Instagram, TikTok, Xiao Hong Shu).
• Collaborate with agencies to plan and join campaigns on marketplaces (Shopee, Lazada, etc.).
• Manage social media marketing campaigns and monitor their progress to determine effectiveness.
• Conduct research on market trends, audience behavior, competitors, and the end-to-end consumer journey to drive engagement and conversions, including price comparison reports.
• Analyze marketplace and social marketing reports (e-platform and social media) and share insights with the team to develop optimization plans.
  
  

For China Marketplace Senior Admin Executive

• Familiarity with China's top 10 marketplace platforms.
• Conduct research on China market trends, brand audiences, and competitors.
• Prepare price comparison reports with other China competitors.
• Analyze China marketplace and social marketing reports and share insights to develop optimization plans.
• Willingness to travel to China.
• Ability to communicate and write in Mandarin.
• Knowledge of Pivot tables and V-lookup (advantage).
  
  

Job Requirements

Local Marketplace Admin Executive

• At least 1-2 years of experience in social media and e-commerce activities.
• Required language(s): English, Bahasa Malaysia, and Mandarin (advantage).
• Fresh graduates are encouraged to apply.
• Possess a Diploma/Degree in Marketing, Digital Marketing, Business Administration, or any related field.
• Conscientious and patient, with the ability to work within tight deadlines.
• Knowledge in managing marketplaces and social media platforms.
• Additional knowledge in managing live streaming, TikTok, and Xiao Hong Shu is an advantage.
• Full-time position available, with 5.5 working days (half day on Saturday).
  
  

Job Benefits

Additional benefits include:

• Onboarding party.
• Birthday leave.
• Attractive medical benefits.
• Career development programs.
• Staff purchase discounts.
• Year-end cash vouchers.
• Quarterly, half-yearly, or yearly performance increments.
• Performance bonuses.
  
  

Attire

• Casual
• Strategic location near MRT Station.
• Annual leave and medical leave.
• EPF, SOCSO, and EIS contributions.