Senior Operations Executive (Mandarin Speaker Needed)

Ocean W ICT - Career Page; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic company is seeking a Local Marketplace Admin Executive to manage eCommerce and social media platforms. This role involves engaging with customers, developing content, and analyzing performance on various digital platforms. Ideal for individuals with a background in marketing and e-commerce, this position promises growth and various employee benefits.

Benefits

Onboarding party

Birthday leave

Attractive medical benefits

Career development programs

Staff purchase discounts

Year-end cash vouchers

Performance increments

Performance bonuses

Qualifications

• At least 1-2 years of experience in social media and e-commerce.
• Familiarity with China's marketplace platforms.
• Willingness to travel to China and communicate in Mandarin.

Responsibilities

• Manage eCommerce platforms and social media.
• Conduct research on market trends and audience behaviors.
• Generate and manage engaging digital content for social media.

Skills

Social media management

E-commerce activities

Digital marketing

Market research

Content creation

Education

Diploma/Degree in Marketing

Diploma/Degree in Business Administration

Diploma/Degree in Digital Marketing

Job description

Job Responsibility

• Attend to online customer inquiries, comments, complaints, and find solutions for customers.
• Manage the overall process of the companyâs eCommerce platforms and social media, including Website, Shopee, Lazada, TikTok, Facebook, Instagram, and Xiao Hong Shu.
• Participate in campaign idea generation, planning, implementation, measurement, and optimization processes using various digital marketing platforms.
• Work closely with eCommerce platform agencies to achieve company objectives such as increasing digital/online sales, lead generation, brand engagement, and conversions.
• Generate, manage, and publish relevant and engaging digital content for website and social media platforms (e.g., Facebook, Instagram, TikTok, Xiao Hong Shu).
• Collaborate with agencies to plan and join campaigns on marketplaces (Shopee, Lazada, etc.).
• Manage social media marketing campaigns and monitor their progress to determine effectiveness.
• Conduct research on market trends, audience behavior, competitors, and the end-to-end consumer journey to drive engagement and conversions, including price comparison reports.
• Analyze marketplace and social marketing reports (e-platform and social media) and share insights with the team to develop optimization plans.
  
  

For China Marketplace Senior Admin Executive

• Familiarity with China's top 10 marketplace platforms.
• Conduct research on China market trends, brand audiences, and competitors.
• Prepare price comparison reports with other China competitors.
• Analyze China marketplace and social marketing reports and share insights to develop optimization plans.
• Willingness to travel to China.
• Ability to communicate and write in Mandarin.
• Knowledge of Pivot tables and V-lookup (advantage).
  
  

Job Requirements

Local Marketplace Admin Executive

• At least 1-2 years of experience in social media and e-commerce activities.
• Required language(s): English, Bahasa Malaysia, and Mandarin (advantage).
• Fresh graduates are encouraged to apply.
• Possess a Diploma/Degree in Marketing, Digital Marketing, Business Administration, or any related field.
• Conscientious and patient, with the ability to work within tight deadlines.
• Knowledge in managing marketplaces and social media platforms.
• Additional knowledge in managing live streaming, TikTok, and Xiao Hong Shu is an advantage.
• Full-time position available, with 5.5 working days (half day on Saturday).
  
  

Job Benefits

Additional benefits include:

• Onboarding party.
• Birthday leave.
• Attractive medical benefits.
• Career development programs.
• Staff purchase discounts.
• Year-end cash vouchers.
• Quarterly, half-yearly, or yearly performance increments.
• Performance bonuses.
  
  

Attire

• Casual
• Strategic location near MRT Station.
• Annual leave and medical leave.
• EPF, SOCSO, and EIS contributions.