Senior/Operations Executive, ePension (HK Support) Up to RM5,500

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a passionate and detail-oriented ePension Operations Executive to streamline retirement savings management in a digital environment. The role involves managing account transactions, ensuring compliance, and improving operational efficiency while providing exceptional client support. Opportunities for growth and a competitive salary package await the right candidate.

Benefits

Employee Share Options / Performance Shares

Investment rebates and zero sales charges on unit trusts

Snacks, beverages, and weekly Breakfast & Fruits Days

Relaxation room with massage chairs

Participation in outdoor activities and celebrations

Annual salary review and bonus

Comprehensive insurance including medical, dental, optical

Free internal and external training programs

21 days annual leave

Qualifications

• Strong attention to detail and accuracy required.
• Excellent command of spoken and written English and Mandarin/Cantonese.
• Willingness to learn and adapt in a transitional environment.

Responsibilities

• Accurately input transaction applications and ensure data correctness.
• Follow and manage processes across the transaction cycle.
• Respond to inquiries regarding transaction issues and application statuses.

Skills

Attention to detail

Organizational skills

Time management

Problem-solving

Collaborative skills

English proficiency

Mandarin/Cantonese proficiency

Education

Diploma or Bachelor's degree in finance or related field

Job description

Senior/Operations Executive, ePension (HK Support) Up to RM5,500

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At ePension, we’re driving the future of retirement savings by transitioning the administration process into a streamlined, digital platform. We’re looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong’s workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. For Fresh Top Graduates, we offer a starting salary of RM 4,500!

What You’ll Do:

As an ePension Operation Executive, you’ll be at the forefront of the platform transition, helping individuals and employers manage their accounts. You’ll play a vital role in ensuring smooth operations from registration and enrollment to payments and claims.

The Key Responsibilities:

1. Data Input and Accuracy: Accurately input transaction applications received, ensuring data correctness and completeness.
2. Process Management and Document Verification: Follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contributions, Payments, Terminations, Transfers, Investments, Claims, Document Management, and Enquiries. Check submitted documents for completeness and compliance.
3. Compliance and Quality Assurance: Adhere to regulations, SOPs, and SLAs. Collaborate with relevant teams to resolve discrepancies.
4. Client Communication and Clarification: Make outbound calls or send correspondence to clarify missing or unclear information. Provide guidance on application completion.
5. Issue Investigation and Resolution: Investigate rejected or failed applications. Work with teams to resolve issues promptly.
6. User Acceptance Testing (UAT): Participate in UAT to validate system functionality, working with development teams to identify defects.
7. Inquiry Handling: Respond to inquiries regarding transaction issues, application statuses, and account balances. Investigate and resolve within SLAs.
8. Document Management: Index and categorize documents accurately. Investigate issues locating or matching accounts during indexing.
9. Payment Processing and Matching: Process payments and match them with contributions within timelines, ensuring compliance with standards and regulations.

Qualifications and Skills:

• A diploma or bachelor’s degree in finance or a related field, or equivalent experience.
• Strong attention to detail and accuracy.
• Willingness to learn and adapt in a transitional environment.
• Excellent organizational, time-management, and problem-solving skills.
• Proactive team player with collaborative skills.
• Excellent command of spoken and written English and Mandarin/Cantonese.
• Willing to work on Malaysia public holidays, following Hong Kong schedule.
• 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
• Work onsite full-time with shift flexibility.

Perks and Benefits:

• Employee Share Options / Performance Shares
• Investment rebates and zero sales charges on unit trusts
• Snacks, beverages, and weekly Breakfast & Fruits Days
• Relaxation room with massage chairs
• Participation in outdoor activities and celebrations
• Competitive salary above market rates
• Annual salary review and bonus
• Comprehensive insurance including medical, dental, optical
• Monthly sports allowance, team lunches, and onboarding support
• Free internal and external training programs
• 21 days annual leave

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Your application will include questions about your right to work in Malaysia, expected salary, qualifications, MS Office skills, availability for outside hours, Mandarin proficiency, and notice period.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, started as a regional service centre in Malaysia, providing call services, IT development, and operational support. Now as a global digital hub, it focuses on leveraging AI to enhance fintech capabilities, improve efficiency, and scale operations.

Benefits include Share Options, bonuses, salary reviews, insurance, allowances, training, and annual leave. Please include any relevant details if reporting this ad as fraudulent or misleading.