Senior Operational Excellence Engineer

Princeton Digital Group; Sedenak; On-site; MYR 180,000 - 260,000; Full time

Job summary

Princeton Digital Group is seeking a Senior Process Engineer to develop, govern, and optimize operational processes across its hyperscale data centre campus in Malaysia. You will ensure compliance, reliability, and continual improvement across incident, change, asset, and risk management, collaborating with cross-functional teams.

The role requires 5+ years in data centre operations, competency in Lean/Six Sigma, RCA, and CMMS tools, with a focus on standardization and performance reporting.

Qualifications

• Bachelor's Degree in Engineering or related discipline.
• 5+ years in data centre operations or related fields.
• Experience with SOPs, MOPs, EOPs and incident/change management.
• Experience with CMMS (Corrigo/Maximo/ServiceNow).
• Preferred: hyperscale, colocation or mission-critical facilities.

Responsibilities

• Develop and govern SOPs, MOPs, EOPs and playbooks.
• Establish process governance across campus facilities.
• Lead continuous improvement with Lean Six Sigma and RCA.
• Maintain KPI dashboards and performance reporting.
• Oversee incident management, change management and asset data.
• Coordinate training and competency programs.

Skills

Process Improvement

Root Cause Analysis

Data Analysis

Stakeholder Management

Project Coordination

Education

Bachelor's Degree in Engineering or related discipline

Tools

Corrigo

Maximo

ServiceNow

BMS

Job description

Who We Are

Princeton Digital Group (PDG) is a leading developer and operator of AI and cloud hyperscale data centers in Asia Pacific. Headquartered in Singapore, PDG has a presence across high-growth markets in the region including Singapore, Japan, India, Indonesia, China, Malaysia, South Korea, and Australia.

PDG is backed by some of the world’s most reputed blue-chip investors - Warburg Pincus, a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers' Pension Plan (OTPP), Canada's largest single profession pension plan; Mubadala Investment Company, a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets globally.

Why Join PDG?

• Impact at Scale: Be part of a company that’s enabling digital transformation of economies.
• Career Growth Without Borders: With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere.
• Culture That Empowers: We foster a collaborative, inclusive environment where every voice is heard and every contribution matters.
• Commitment to Excellence: From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less.

PDG empowers individuals in every role to grow, lead, and leave a lasting impact.

Join us to build the digital future of Asia.

For more information, visit our website www.princetondg.com or follow us on LinkedIn.

We Are Looking For

The Senior Process Engineer is responsible for developing, optimizing, standardizing, and governing operational processes across the hyperscale colocation data centre campus. The role ensures operational consistency, compliance, Efficiency, reliability, and continual improvement of critical facility operations, maintenance activities, incident management, change management, asset management, and customer-facing processes. The Process Engineer works closely with Technical, Systems, IT, Critical Facility Management (CFMs), Project & Engineering, EHS, Security, Compliance, and Customer Success teams to drive operational excellence while maintaining the highest standards of availability and reliability.

Your Job Responsibilities:

1. Process Management & Governance

• Develop, review, and maintain Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Emergency Operating Procedures (EOPs), and Operational Playbooks.
• Establish process governance frameworks to ensure operational consistency across the campus.
• Conduct periodic reviews of operational processes and identify improvement opportunities.
• Ensure documentation remains accurate, controlled, and aligned with operational requirements.
• Maintain process ownership and document lifecycle management.

2. Continuous Improvement

• Lead continuous improvement initiatives using Lean, Six Sigma, Root Cause Analysis (RCA), and process optimization methodologies.
• Drive efficiency improvements to reduce operational risks, rework, and process deviations.
• Identify opportunities for process automation and digitalization
• Monitor process effectiveness through KPIs and performance metrics.
• Facilitate lessons learned and continuous improvement programs following incidents and events. Incident & Problem Management
• Support investigation of critical incidents affecting customer services or data centre infrastructure.
• Perform Root Cause Analysis (RCA) and develop corrective and preventive actions (CAPA).
• Track closure of action items arising from incidents, audits, and operational reviews.
• Ensure incident response processes remain effective and compliant with company standards.

3. Change Management

• Govern operational change management processes for facility and infrastructure changes.
• Review change requests and assess operational impacts and risks.
• Ensure proper implementation, approval, communication, and closure of changes.
• Monitor change success rates and identify process improvement opportunities.

4. Operational Excellence

• Establish operational KPI dashboards and performance reporting.
• Analyze trends related to alarms, incidents, work orders, maintenance activities, and operational risks.
• Conduct process audits and compliance assessments.
• Drive standardization across multiple buildings, facilities, and operational teams within the campus.

5. Asset & Maintenance Management

• Support CMMS and asset management process governance
• Improve maintenance planning, preventive maintenance compliance, and asset lifecycle processes.
• Ensure consistency of asset data, equipment classifications, and maintenance records.
• Partner with Engineering and Operations teams to improve maintenance effectiveness.

6. Training & Competency Management

• Develop process training materials and operational documentation.
• Facilitate process awareness and procedure training sessions.
• Assess operational competency and identify training gaps.
• Support onboarding and qualification programs for operations personnel.

7. Quality, Compliance & Risk Management

• Support compliance with customer requirements, industry standards, and internal policies.
• Participate in internal and external audits.
• Maintain risk registers and track mitigation actions.
• Promote operational discipline and best practices.

Qualities You Should Have:

• Bachelor's Degree in Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, Facilities Management, Operations Management, or related discipline.
• 5+ years of experience in data centre operations, critical facilities, engineering, process improvement, or operational excellence.
• Experience in hyperscale, colocation, mission-critical facilities, semiconductor, pharmaceutical, or high-availability environments preferred.
• Experience managing SOPs, MOPs, EOPs, change management, and incident management processes.
• Critical facility infrastructure (UPS, generators, switchgear, CRAC/CRAH, chillers, BMS, EPMS).
• CMMS platforms (Corrigo, Maximo, ServiceNow).
• Asset management and maintenance programs.
• Risk management and operational governance frameworks.
• Data analytics and performance reporting tools.

Preferred Certifications

• Lean Six Sigma Green Belt or Black Belt.
• Certified Data Centre Professional (CDCP).
• ITIL Foundation or higher.
• ISO 55001 Asset Management.

Competencies

• Process Improvement & Optimization
• Root Cause Analysis
• Critical Thinking Risk Assessment
• Data Analysis & Reporting
• Technical Writing
• Stakeholder Management
• Operational Excellence
• Documentation Control
• Project Coordination
• Communication & Presentation Skills
• Change Management

By submitting this application for employment to PDG, you hereby acknowledge that you consent to the collection, use and/or disclosure (to relevant third parties) of your personal data by us for the purposes of evaluating this application [and for other potential vacancies in the future]. You may inform us of any decision to withdraw such consent in the future by contacting [e-mail]. Please do not send your application to this email address.