Senior Operation Executive 高级运营主管 / Operations Manager 运营经理

Kawalan Keselamatan Perkasa Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading security services company seeks a Senior Operation Executive to manage daily operations, ensure compliance with regulations, and oversee security personnel. This role combines leadership, operational efficiency, and client management, offering opportunities for career advancement in a supportive environment.

Benefits

Competitive salary and benefits package

Opportunities for career advancement

Comprehensive training and ongoing learning opportunities

Qualifications

• Minimum 3-5 years of experience in security operations.
• Able to handle emergency situations and management.
• Knowledge of surveillance and risk assessment required.

Responsibilities

• Oversee security guard deployments and ensure compliance.
• Serve as point of contact for clients and manage relationships.
• Conduct audits and prepare operational reports.

Skills

Leadership

Communication

Problem Solving

Crisis Management

Knowledge of Security Technology

Proficiency in Microsoft Office

Education

Diploma/Degree in Security Management

Business Administration or related field

Job description

Industry: Security Guard Services

Job Summary:

The Senior Operation Executive / Operation Manager is responsible for overseeing daily security operations, ensuring compliance with company policies and government regulations, and managing security personnel. This role requires strong leadership, operational efficiency, and the ability to handle client relationships to maintain service excellence.

Key Responsibilities:

1. Security Operations Management

Oversee and coordinate security guard deployments across various client sites.

Ensure smooth daily operations, including scheduling, rostering, and site inspections.

Conduct regular audits and compliance checks to ensure all security procedures are followed.

Implement security protocols, emergency response plans, and SOPs.

Monitor incident reports and take appropriate action to resolve security issues.

2. Client & Stakeholder Management

Serve as the main point of contact for clients, ensuring their security needs are met.

Conduct regular client visits to assess service quality and address concerns.

Work closely with law enforcement agencies and regulatory bodies when required.

Ensure client satisfaction and assist in contract renewals or service expansion.

Manage and supervise security personnel, ensuring discipline and performance standards.

Conduct training programs to enhance the skills of security guards.

Handle recruitment, onboarding, and performance evaluation of security staff.

Address grievances and disciplinary actions when necessary.

4. Compliance & Regulatory Requirements

Ensure all security operations comply with Malaysian laws, including Private Agencies Act 1971 and other relevant regulations.

Keep updated with licensing requirements, insurance policies, and industry best practices.

Ensure proper documentation and reporting for legal and regulatory compliance.

5. Administration & Reporting

Prepare operational reports, incident reports, and performance evaluations.

Monitor operational budgets and control costs related to manpower and logistics.

Utilize security management software or reporting tools to track operational efficiency.

Qualifications & Requirements:

Education: Diploma/Degree in Security Management, Business Administration, or a related field.

Experience: Minimum 3-5 years of experience in security operations or other operations, preferably in a security services company.

Skills:

Strong leadership and team management skills.

Excellent communication and problem-solving abilities.

Knowledge of security technology, surveillance systems, and risk assessment.

Ability to handle emergency situations and crisis management.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Language Proficiency: English, Chinese and Bahasa Malaysia, preferMANDARIN SPEAKER as need to liaise with the client. (additional languages are an advantage, Nepal language).

Other Requirements:

Must have a valid driving license and be willing to travel to different sites.

Able to work on shifts, weekends, and public holidays when required.

Experience in handling foreigner working roster will be an advantage.

Fluent in Mandarin speaking will be an advantage.

Experience in Security industry will be an advantage.

Salary & Benefits:

Competitive salary and benefits package based on experience.

Opportunities for career advancement and professional development

Supportive and collaborative work environment

Comprehensive training and ongoing learning opportunities

Unlock job insights

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Your application will include the following questions:

Which of the following languages are you fluent in? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive? Which of the following Microsoft Office products are you experienced with? Are you willing to travel for this role when required? Do you have experience preparing work rosters?

What can I earn as an Operations Executive